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Staff Response Cron Stones Were Not Used

Discussion in 'Technical Support' started by Belle Atwell, Jan 4, 2020.

  1. Belle Atwell

    Joined:
    Dec 19, 2015
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    Hi,

    I'm writing to ask for my weapon to be restored.

    Bugged Cron Stones.jpg
    I attempted to take my Blackstar to TET, but the Black Spirit did not use Cron Stones. I had them selected.

    I am logging off so everything about this incident is preserved.

    Please check my game files and recent history.

    The Black Spirit did not use the Cron Stones.

    I have no way to play this character now and none of my other characters have gear.
    Basically, this just ended my Black Desert gaming.

    Please fix the Black Spirit. :/
    - I think that the reason this happened is I made sure to click Cron Stones before Clicking the following item:
    2020-01-04_390846657.JPG

    As you can see, I have the resources to do the Enhancement. However, the game did not preserve my materials selection. Instead it choose to prioritize, Weapon >> Flawless Magical Black Stone >> Crons.

    I input Weapon >> Crons >> Black Stone
    So it destroyed my weapon :(

    Game over.
    Goodbye.

    Please get in touch if you can fix this.
     
  2. Andaro

    Andaro Archive
    Ambassador

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    Hello there o/

    Please note that account service requests can not be performed via forum threads.
    You will need to open a Support Ticket in order to make an inquiry.

    Best regards.
     
    Phoenixxx75 likes this.
  3. Belle Atwell

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    Hi Andaro,

    Where do I go to open a Support Ticket?

    Thanks!
     
  4. Andaro

    Andaro Archive
    Ambassador

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  5. GM Arcana

    Game Master

    Joined:
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    Heyo! I'm sorry to hear that you were having trouble with the Black Spirit! I see that Andaro has beaten me to an answer and directed you to submit a ticket. We'll assist you further there ^^ Have a nice day!
     

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