Separate names with a comma.
Unfortunately, I can't share names as such. What I can actually say is that whenever there's a confirmed problem in our end we try to notify...
It's not your account itself, check the articles I shared. Sometimes the "admin" access is not full ^^
Hi there! Ah, really glad to hear it's solved @MikeyMutz ! Thank you for intervening @Minarya ^^
Hi there @Ricky007 ! Sometimes our address is blocked by the mail provider spam filter. Check all your folders! If you can't find it at all,...
Hi @Dknight55 ! That's incredibly weird, I'll investigate. Nevertheless, feel free to post again! Sorry for the inconvenience
It's great to hear the problem is solved! Thank you @Patrik2991 for mentioning the solution
Hi @Zappy If you did a Windows reinstall, it's quite a mystery of why your game is crashing. most of the times it's due problems with local...
Hi @Malikaidan ! Game crashing can happen for a wide variety of reasons. I strongly recommend you to check out this article:...
Hi @tmx974 ! That usually happens whenever you don't have admin rights in your Windows account. Check the following it might help: - force admin...
Hi there @Myasaki ! If your launcher is crashing immediately afer pressing play, or getting into settings, that usually happens due to lack of...
Hi people, Unfortunately I can't confirm any issue with the skills both of you mention. Nevertheless iFrame skills are indeed heavily reliant in...
Hello people, Unfortunately, I don't have anything better than "we are investigating" for you. We've checked a lot of cases regarding sailing and...
Hi @Shadowcraft I'm afraid there's no workaround here. But it's indeed quite annoying! I recommend you to post this on the Suggestion section....
Hi @Mercurious This is incredibly weird, your game is straight up crashing, not even having any specific issue. As a first aid without being...
We can! But we need you to contact us via ticket to do so Also @meisanerd's suggestion is good. Repairing files should help as well
Hi people, Our apologies, we have steps to fix this (if not the same as in that reddit post): - Open the Black Desert Online Launcher - Click...
Hi @Rozz Really sorry to hear that. If you are stuck in the "now processing" screen, check the "connection issues" section in this article:...
Hi there @Kenshin210 That is indeed a big case. Failed to read launcher issues are commonly tied to connectivity issues, but I'm truly glad you...
Hi there @GingerLover Copying cache files should work. This article guides you on where to find them:...
Hi there! If you already sent a ticket, help should be on its way ^^ Nevertheless, keep in mind that this article should be helpful in most...