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Account Security Information

Discussion in 'Support Announcements' started by GM Rhotaaz, Jun 19, 2019.

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  1. GM Rhotaaz

    Lead Game Master

    Joined:
    Nov 16, 2015
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    We are aware that account information of a number of users has been posted publicly on various sites and platforms and wanted to inform you of the action that has been taken to ensure account security.

    • All known affected accounts have had their password reset.
    • All known affected accounts have been locked pending verification from the original owner.

    If you have been affected by this action, please contact customer support and follow these steps.

    When contacting customer support please ensure the following:
    • You must contact us from the new email address you created.
    • State the email address your account is currently associated with.
    • A photo of your photo ID card, taken in front of today's physical newspaper clearly showing the date, or over your screen showing your open ticket needs to be added as an attachment to the ticket. Please understand we will have to delete the tickets with the incorrectly added pictures, which may slow down the process for you.
    • Please obscure the identity number and pass photo before you send or scan us a copy of your ID.
    By submitting your personal identification for account verification, you consent to the handling and processing of the information you provide. Once processed, your personal identification will be deleted along with the holding ticket within 90 days.

    Please note that we will deny any email address transfer if the above information is missing or incorrect.

    Please also ensure that:
    • The ID is a valid government-issued document and has not expired.
    • The picture of ID is added as an attachment to the ticket. Pictures added as external links or added directly to the message will not be accepted.
    • The image is clear and readable.
    • The relevant information needed is not obscured.
    • The image is not manipulated in any way.
    • The ticket in the background of your ID is an already sent one. We will not accept a picture where the ticket in the background is still in creation, or where you hold your ID against the Knowledge Base article or an online newspaper.
    Our investigation revealed that the account information came from a leak that was not associated with Kakao Games. As such, it’s difficult for us to verify the list that was posted includes all affected accounts.

    For this reason, we strongly advise all users to follow our Account Security guide.

    -BDO Team

    *Edit* Only users who had their account details shared on other platforms have had their account locked pending authentication. We wish to make it clear that the number of affected users is relatively low and that Kakao Games do not store user passwords as plain text.
     
    #1 GM Rhotaaz, Jun 19, 2019
    Last edited: Jun 20, 2019
    Toq, WhySoSeeryus, oR-Bishop and 3 others like this.
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