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Staff Response Account Wiped?

Discussion in 'Technical Support' started by ChugsBeer_AEW, May 11, 2018.

  1. ChugsBeer_AEW

    Joined:
    Aug 8, 2017
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    I was in game. I restarted the game client and when I did it prompted me for a family name like it was a new account. I typed my old family name in, which it let me do, and when I get in my characters are all gone. What the heck?
     
  2. Vamathi

    Vamathi Macabre 61 EU

    Joined:
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    I am pretty sure the game reset you to NA region and you are on EU c:
    Just open your client and change it back.
     
  3. ChugsBeer_AEW

    Joined:
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    Nevermind - launcher somehow switched me to EU zone. DERP.
     
  4. WastedJoker

    WastedJoker Striker 61 EU

    Joined:
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    Welcome to the lad of liberty and data protection, friendo!
     
  5. GM Kaioken

    Game Master

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    Hi there!

    Always make sure to double check that you are logging into to the right region. :)
     

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