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Staff Response Are we just going to ignore the loading lag?

Discussion in 'Technical Support' started by Vekkna, Jun 14, 2018.

  1. Vekkna

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    Since the patch two weeks ago (at least), there are massive loading times on login, character switch, server switch, and random spikes that rubberband your character back to the other side of a city.

    Mail doesn't load. Bank doesn't load. NPCs won't talk to you at all. You can't mount the horse right in front of you. And god forbid that you try to fight mobs because you WILL eventually freeze, rubberband back to where the mobs killed you, then the game reloads and you die AGAIN.

    Meanwhile, there is zero information posted about this by any employees here. No acknowledgment. No "we're working on it." Forget the fact that it easily takes 10-15 minutes to switch characters. Who cares that I tried to trash a fish in my bag and apparently lagged so hard that the fish slot was actually my goddam fishing rod? And the Night Vendor....well, good luck because that black stone bundle you just bought was actually a 175M Red Nose Armor. Is this not worth the time for an employee to type a forum post?

    And while I'm here complaining, Request #665850 is sitting at 16 days and counting for an extremely simple issue. 16 DAYS?!
     
    Diazine, Banzz, Stillwaters and 3 others like this.
  2. Reiz

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    seems like a personal issue bud, I'm having no problems whatsoever. Could be your internet provider, your computer's processor taking a huge ****, or corrupt files (Doubt it)
     
  3. appallo

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    Redownload your game. I'm not having any issues loading anything.

    And I say redownload because about 6 or 7 months ago i was having constant d/c issues after a random patch so I deleted the game and redownload it and everything was fixed.
     
    Sibyyl likes this.
  4. Silowyi

    Silowyi Wizard NA

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    Have no issues here. Have you tested your Internet for packet loss, and such, most of the times our ISP chnaging things around or having other issues? Did you hard reset your modem/router? what are your specs and have you tried updating drivers on your PC or re-installing the game? You need to be a bit more specific.
     
  5. Munchaking

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    A guildy said "Someone just put a desert fox on the market place, it goes live in 15 mins on Velia1, switch servers and grab it quick!"

    So I switch to my Mystic in Altinova and it takes 20 mins to load. But the time I got to the marketplace it was long gone.

    A month ago It would only take a min to load a new area, now it takes 15 or more. And when Im running around on my horse, NPCs dont load untill I stop and wait a few mins. When I ran into Heidel on my camel last night, I was standing there for about 5-10 mins in the middle of town waiting for everything to load in.
     
    Sibyyl likes this.
  6. NatashaArisha

    NatashaArisha ShinobuAraragi Witch 61 NA

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    No issue for me. Hope you can get it solve soon!
     
  7. flukeSG2

    flukeSG2 Tamer 62 NA

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    Sounds like a problem I was having until I reset my modem, then no more problem.
     
  8. Sharkfin

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    Exactly same problem I've been experiencing lately. Only happens during peak hours though. It clears up after a couple of hours...
     
    Sibyyl likes this.
  9. Andaro

    Ambassador

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    honestly it's because this issue isn't as widespread as you think it is, however o can confirm it's a routing issue.

    I have had this happen one time the other night, and I fixed it successfully. Later on that evening a friend on the east coast had the exact same thing happen and he fixed it successfully following the same instructions I performed myself. Neither of us have had the issue since and its only occurred once.

    ? Routing issues, maybe, but I'm pretty sure its more along the lines of some of the pissed off people that were banned attempting to ddos parts of the network, and some that are on the same "joints" of that network are catching the "tail winds" of it.

    As we all know that much of BDO is client sided it would.not surprise me at all if some of those hackers had the ability to sniff out your IP address or at least your subnet through the client....that is something I have witnessed before in another game,.....and I say that because I find it quite peculiar that what happened to me and said friend only happened after we sent someone to.jail, and it immediately stopped after I changed my IP and re-enabled my firewall which I usually leave in open mode while gaming since packet checksums can slow down gaming activities in 'some' cases.

    I'm sure of course most will blame the company and the game, but I find too many alternative explanations viable and suspicious to rule any of them out completely, and simply choose the "waste basket answer" of "its the game"

    I also have to point out that we go through this after every ban wave, hence furthering that suspicion.
     
  10. Vekkna

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    Speed is 450 mb down, 875 mp up. Packet loss is insignificant. Latency is ~50ms to either coast, and I'm literally in the exact geographic center of the United States.

    Computer is a year old high-end gaming rig, but it's definitely not a hardware issue when my husband is sitting right next to me and having identical problems on a different rig. It also seems very unlikely that it would be a problem with the game files when it's on two computers at the same time.

    And yes, I reinstalled and did the DNS whatever and all that.
     
    Stillwaters likes this.
  11. Meeraku

    Meeraku DarkKnight 58 NA

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    Well it's a pretty isolated issue, since it sounds like most of us are not experiencing this, myself included. Hope you find a solution, but I'd start looking more internally at this point!
     
  12. Life Aries

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    875mb up is srs bsns
     
  13. KotoRena

    KotoRena Valkyrie 60 NA

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    People are "ignoring the lag" because they're not experiencing the things that you have described. I am certainly not experiencing issues of that severity. You should probably check with people first to see if they are actually having these issues before making a post and just assuming others are sharing the same experiences. You really think if it was that bad for a large chunk of people like what you are describing that people would just ignore it? LOL have you seen the state of these forums when the servers have gone to crap in the past?

    Since the issue isn't wide-spread its most likely an issue on your end. I'd keep searching until you get the issue resolved, and hopefully they'll get back to your ticket soon and be able to offer some assistance (I wouldn't hold your breath). You could try reinstalling too.
     
  14. Vekkna

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    There are pages of similar reports in the support forum that are being ignored.
     
  15. Alextrazsa

    Alextrazsa Sorceress EU

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    No issues here. Take me like 5-7 secs. (If alt is in a city) to switch. Maybe your hdd/ssd is near nirvana? Tried to delete your bdo cache? Are you playing in fullwindow mode? Cause if you tab out it takes forever to load?
     
  16. Spartakatz

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    Sounds like your net is trash.

    About accidental purchase at NV due to lag, happened to me too once, support is nice enough they refunded the thing.
     
  17. Korvgubben

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    I cant help you with your lag issue but I can tell you that pets/pearl items doesnt take 15min to appear on the marketplace once posted but from a few sec up to 3min. Marketplace postings are also global and not channel related so it doesnt matter if it was posted on "Velia 1" you can bid on it regardless on what channel you are on.
     
  18. jangalangz

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    Same thing is happening to me but only during peak hours..
     
    Yulanda likes this.
  19. Gingen

    Gingen Guildmarm Sorceress 59 NA

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    No issues for me. Few seconds for me is all.
     
  20. Khondo

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    Have you relocated your computer to a different network, relatives house, or use a mobile phone network?

    I had issues with my game like that, used my phone ISP on the same computer and all good. Sent this information to my ISP, problem fixed in 1 day.
     

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