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Staff Response Black Desert crashes randomly without any error on high spec pc

Discussion in 'Technical Support' started by Hakkuh God, Dec 24, 2019.

  1. Hakkuh God

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    Hello, I just wanted to return to Black Desert after a while and when I updated it, it randomly crashes without any error. I have rtx 2080 etc,
    I reinstalled the game,
    Deleted some file something.dat and repaired through steam
    I saw one post that had some file to download and put into the game folder but recently the link is 404 error not found so

    Anyone can help me? I cant really play, sometimes it crashes after 30 minutes of playing, sometimes 3 times in 5 min play.

    Thanks for every response
     
  2. Hadelta

    Hadelta MeIba Berserker 61 EU

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    Welcome back to Bug Desert Online c:

    Well as far as i know a lot of people are having these problems (guild members included) and nobody so far found a universal solution.
    Only happens for me if i dare to start it on my Surface.

    It's running smooth af (didn't expect that on surface tbh) But as soon as GPU usage peaks 100% (it does randomly, even in tray) it's instantly crashing without any further error.
    Ofc a surface is not meant to start BDO, but maybe this informations helps somehow, atleast it's everything i was able to spectate :shrug:

    (Image Attached is basically BDO in Tray, it ran for ~1-2 Minutes, then the GPU Spike came and POOF game commited suicide)
     

    Attached Files:

  3. Hakkuh God

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    So there is nothing I can do except waiting for them to patch it somehow? Wow, and that used to be my favourite game
     
  4. Hadelta

    Hadelta MeIba Berserker 61 EU

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    as far as i know people are waiting for a patch since 2018 (IF i remember correct) u better look for a new game or a new PC i guess.
    in my opinion it's very sad that this is not fixed tbh. i mean yea, bug fixing is not easy but a cool game, that u can't play, isn't worth ****
     
  5. Hakkuh God

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    Thats why I spent over 4000$ on this one. #kakaogames
     
  6. Hakkuh God

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    Ok, so one guy in the game said that he had this issue and he it was the steam acc. So what I did, i've got new acc without steam and try this one
     
  7. Hadelta

    Hadelta MeIba Berserker 61 EU

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    well i am using non-steam version, i don't know about steam side of things but feel free to keep me up to date.
     
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  8. Ritsum

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    I had same issue, random crashes without any error and after searching around I found out that sometimes BDO does not like programs that control RGB lights. I had to unistall my program that controlled my case lights and it stopped crashing.
     
  9. Hakkuh God

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    Well tbh i have like whole rgb desk plugged to that pc and I remember that I even had some issues with the lights itself during playing. As far as I remember I disconnected razer synapse with bdo. I'll try without any rgb apps when I downbload the game again
     
  10. Hadelta

    Hadelta MeIba Berserker 61 EU

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    Funfact aside, i just looked through the logs of my crashing game, and i found in the logs my favorite entry:
    19-12-25 00:34:12 0x16F0-00-1 eErrNoStartService(Good luck!): ^^
    Thanks BDO
     
  11. Hakkuh God

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    So, i just downloaded normal bdo and log in on diffrent acc, tried to turn off all my rgb and their apps. Nothing changes. Randomly crashes, I get like freeze for a sec and then it closes. kakao do something
     
  12. Hakkuh God

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    Ok, so the lightfx.dll method worked in my scenario, today I played without any crashes
     
  13. Hadelta

    Hadelta MeIba Berserker 61 EU

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    lightfx.dll mthod?
     
  14. KajdanKi

    KajdanKi Kajdanki Lahn 62 EU

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    Check Event Log in Windows when your game will crash again. You should have enough info there
     
  15. GM Arcana

    Game Master

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    Hey there, I'm sorry for the delay in a response but I'm glad to hear that you were able to find an answer by using the LightFX.dlll file to do so ^^ If you or anyone else are still having issues, please submit a ticket here and we'll help you out further with it. Have a nice day.
     

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