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Solved Black Desert Online Crashing

Discussion in 'Technical Support' started by Rainbowless, Aug 7, 2017.

  1. Senpai_alorim

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    Sometimes you need to reset your ip. Bring up the command prompt and make sure you run it as administrator. Then enter "netsh int ip reset resetlog.txt" and restart your computer. I had two different problems with the game not loading/blackscreening and this fixed both.
     
  2. ctrlaltndel

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    Hello i seem to have the same issue , whenever i click play i get a black window and after couple of seconds it closes and in the log i get this

    https://pastebin.com/1261DBDX



    if anyone know how i can fix it i would appreciate it
     
    Teiro likes this.
  3. Nyalimera

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    Sadly didn't help. I already sent in a ticket but they couldn't help me somehow...? lol
    Made a thread about it again: https://community.blackdesertonline.com/index.php?threads/game-is-not-responding.144044/
     
    KikoiK likes this.
  4. KikoiK

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    I'm having this exact issue but the ads folder replacement did not help. I really want to get back to playing.
     
  5. KikoiK

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    There was something off about the Alienware PC I bought, when I exchanged it for the same model BDO works without any troubleshooting.
     
  6. S4b3RX

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    Any suggestion about this issue? or u can't play?
     
  7. GM Kaioken

    Game Master

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    Please let me know if today's patch helped with this issue.
    If it has not, can you submit a DxDiag and Log Folder via the ticket service please with #CTD in the title?
     
  8. Aethyr Prime

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    I am a new player, I just finished downloading and installing the game and it will do strange things that always lead to a crash. First it takes an inordinate amount of time to load. Once it loads the pearl abyss logo animation it always freezes about 75% of the way through the animation. Then after a minute or so I will see a quick flicker of some other movie that has some scenery in it. Although I have no idea what this is because it only plays for about 1s of the animation between black screens. Then it will freeze up again. Then after another minute it will show the start menu, with play, settings, etc. Then within 2 seconds every time it crashes. The mouse icon changes to the system hourglass and the process in my task manager shows the CPU usage going from about 23% to 0% at the same point every time. I have tried literally every single thing suggested as possible fixes. This is for the non-steam version.

    Things I've tried that I can remember:
    Deleting user folders and caches.
    Changing the compatibility settings.
    resetting my netsh int ip reset resetlog.txt
    starting my pc in limited startup mode aka - only windows services started no other services running.
    I've reinstalled drivers.
    I've literally done everything I can find on youtube, reddit, or forums and nothing works...

    My computer is a G75VX Asus ROG series laptop with 32GB of High speed RAM, a 670MX GTX with 3GB Dedicated memory. SSD main drive and around 1.5TB of free space on my files drive.

    I have the newest updates for windows, my graphics driver, and all of my hardware. I am running out of options and seriously hoping that the clock doesn't start counting until I can create my first character about the starting server.
     
  9. Onu

    Onu

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    I've been crashing like crazy (10+ times a day) the last couple weeks. Tried all the little tricks, nothing worked.
    Today, I changed ISP's and haven't crashed one time.

    Spectrum Sucks!
     
  10. GM Kaioken

    Game Master

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    Can you send us in a ticket with your DxDiag attached, please? Could you also attach your log folder?
     
  11. stefanodlp

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    hi im having a similar problem but the numbers on the window screen are diferent i already tried everithing, even buying the game again on steam and after the long download there was the same problem.
     

    Attached Files:

  12. Seanmx

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    hi iam having similiar problem but none of the solution work pls help
    upload_2018-11-2_9-13-4.png
     
  13. NOTHAN

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    same probleme here with black windows and hang on of game.
    repair or compatbility dont change anything.
    Send logs game,dxdiag and event windows to GM/support and trying some things like "game without antivirus", "SFV","WinMTR","Net user..."
    = No solution to play this game (just other game like BF5 on my PC works correctly)
    tested with last drivers for motherboard, Gfx cards, and last patchs.
    ------------------
    Nom de la carte mère : ROG STRIX Z370-F GAMING - BIOS 1601
    Identification du processeur : Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
    Disque dur : Samsung SSD970 Evo
    Nom du système d'exploitation : Microsoft Windows 10 Famille
    Version du système d'exploitation : 10.0.17763 OS Type 64 bit
    Mémoire: CORSAIR DDR4 2x8Go 3000Mhz

    Identification de la carte vidéo : GeForce GTX 1080 8Go
    Date du pilote : 2018-12-11
    ------------------
     
  14. NOTHAN

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    12 January 2019
    This was fixed for me by replacing lightfx.dll as described here:
    https://community.blackdesertonline...-black-screen-then-crashes-to-desktop.241394/

    But I honestly did not appreciate that the 4 GMs who read my ticket and responded by giving me only basic and ineffective solutions and that by default they closed my ticket of 12/30/2018 for "Corrupted Files" while I still could not not played. So thank you only to the players of this forum that allowed me to play this game again.

    Sorry for my poor english... i'm french, even if it is not an excuse ^^
     

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