Hi all, I'm writing this thread simply to warn players of using Pearl Abyss' payment platform: PaymentWall. I understand this issue likely won't be resolved on either end and has reached a stalemate, so I simply wish to share my experience to hopefully save one of you from the hassle I've been put through. I am a launch player from 2015, pre-ordered the Conq Pack and all that good stuff. During that year of play-time I purchased $100 worth of Kakao Cash, no issues whatsoever. I recently came back to BDO Remastered two weeks ago as I wanted to play an MMO again and have been enjoying my time back thus far. As such, I wanted to support the game and use my nice 20% coupons I had stashed before expiration. Upon purchasing a $100 package, PaymentWall had halted the payment and did not allow me to proceed unless I immediately provided a picture of my Driver's License and picture of front and back of my CC (there was a window that popped up on the website). Now, I've been victim to identity theft before so this struck a chord with me. I've been online gaming for over 20 years and been around multiple e-commerce transactions in my line of work and have never seen a third-party demand sensitive information like this. I obviously closed out the window and figured I'd just try again thru PayPal. Nope...they immediately blocked my account until I submit this information to them...via email. As if providing this sensitive information for a low-level employee's eyes to 'verify' isn't bad enough, now they want it sent over email which is susceptible to data breach. Here is the message I received when attempting to make a purchase (via CC or PayPal). It should be noted that the name on my BDO Account and the name on my CC used both match as well as my billing information. I decided to follow-up via email directly with PaymentWall to get to the bottom of this. We've now been in contact for a week and the responses all look like this: No alternative solution - just "my way or the highway." They also mention this is a process they "apply to all of their users," yet when I asked the official BDO discord, not a single person has encountered this form of information bullying. I have also forwarded our email thread to Black Desert Support, to which they obviously support their payment processor 100%, which I can understand. Nevertheless, they immediately closed my ticket. I have contacted my financial institution and fraud department (since I use business banking), and they reaffirmed that under no circumstance should you ever provide your sensitive information in this format, nor are they aware of any reputable payment processor that requires this level of information. The "verification" process they claim is done by your financial institution when you open a bank account, and a third party payment processor has no business demanding this information. Stay safe out there bros, and under no circumstance give our your sensitive information online; no matter how good the pearl deals are that week If any GM is willing to have a conversation around this topic, or simply remove the block on my account so I can make purchases via PayPal instead of my CC that would be appreciated and I am happy to let it be water under the bridge. Cheers!