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Under Investigation Cannot enter residence

Discussion in 'Bugs' started by Unity, Feb 13, 2018.

  1. Unity

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    The game doesn't give me an option to enter my house in Heidel anymore. I can enter other houses, just not mine (9-4)
    I used to be able to get in through the open balcony window, since it was right beside the fountain and marketplace - I'd hop down there to buy more materials for processing/cooking/alchemy and then get back on the balcony and through the window - and i'd be in my residence, but not anymore.
    I can even see everyone else who uses the house in it as well.
     
    n8uregirl and ElPsyKongroo like this.
  2. ElPsyKongroo

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    I have been entering my residence okay, and I own the same one (9-4) but occasionally after awhile I might find that I can no longer activate the door, I was wondering if I was the only one, thank you for confirming otherwise.
    Also, a relog seems to work, btw.
     
  3. ElPsyKongroo

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    Next time this happens to me I suppose I will post a screenshot or something.
     
  4. Unity

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    I thought relogging would work, doesn't for me. I can use it now, I find that after a while of being logged in, the door won't activate anymore.
     
  5. ElPsyKongroo

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    Yea, same for me
    It just stops working out of the blue xD
    Worst yet, I have a storage function I use in there!!
     
  6. Piktar

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    yep,,same happens for me...have to change characters then change back to be able to enter house.
     
  7. GM BBrilliant

    Game Master

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    This is unfortunate guys, once the game is back from maintenance, please see if it works for you. If not, try repairing your files. :)
     
    ElPsyKongroo likes this.
  8. Unity

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    Have done that as well, per what a guild mate suggested to me. It gives no changes to the situation.
     
  9. GM BBrilliant

    Game Master

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    Interesting, I would wait until the game is back and check to see if it works. I would also try your other characters as well just to make sure it is not a problem with just one of your characters! :D
     
    ElPsyKongroo likes this.
  10. Kawatora

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    This happens consistently for me if I run to the Market from 9-4 and then return. If I run a little further than the market and return it does not occur. If I can't get in my door I can also run to the other side of Heidel fountain and return and it will function. There is some sort of glitch in the loading of the residence it seems where it unloads at a specific distance and than doesn't trigger to load if you return.
    i.e.
    Trigger- load environment when at 6 yards away
    Trigger-unload environment when at 5 yards away
    So if you go 5.5 yards and then return it never got the message to load it back.
     
    Nill likes this.
  11. Nill

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    Got the same Problem switching the channel or server didnt worked for me - but after closing the launcher and restarting it everything worked normal.
     
  12. turiya36

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    I've been experiencing this most of the day. My loops include market, vendor sales, cooking and entering / exiting my house. Long story short - jump through the door way of your house. Seems to be the quickest "work-around" I've found.
     
  13. Cinderstride

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    I`ve been having this issue for a week now. Before this Wednesday`s maintenance and after.
    Tried changing servers, tried on different characters, repaired files. Still won`t let me enter my residence in Heidel - I have to close client and then restart it to enter.
    Please fix this.
     
  14. mega_milk

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    I don't go to Heidel often, but I've been having this issue for a while now. I don't know what triggers it, though, although I've never had it happen to my houses in Velia, Olvia, or Calpheon.

    My house is 3-1 in Heidel. Only thing I can say is that when it happens, the green text house markers disappear. Normally when you look at a house, there's green text above the doors and windows telling you the house number. But when this bug happens, there's no text at all. It's like the house isn't even loaded in the game.

    Relaunching the game client does seem to fix it though.
     
  15. GM Dew

    Game Master

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    If you're still having the same issue, could you please try clearing you game cache? Other players have reported that this works to fix it for them.

    Best regards,
    GM Dew
     
  16. Pointis

    Pointis Wizard 61 EU

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    Fix when?
     
    SpiralEnergy likes this.
  17. Kanimae

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    Seconding this. Fix when?
     
    SpiralEnergy likes this.
  18. SpiralEnergy

    SpiralEnergy MrsDarkBever Witch 62

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    well first time i have this problem.. and i'm playing this game non-stop from beta. what did you guys do with the last maintenance??
    need to close the game for re-enter my houses.
     
  19. Pointis

    Pointis Wizard 61 EU

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    Fix when? Today I just left house to buy some cooking material from vendor and could not get back in lol
     
  20. GM Dew

    Game Master

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    Hey guys,

    Is this still happening to you? And if so, does it happen after using farming fences by any chance?

    Best regards,
    GM Dew
     

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