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Under Investigation Cannot enter residence

Discussion in 'Bugs' started by Unity, Feb 13, 2018.

  1. SonnyIgor

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    That its still "Under Investigation" seems true. Today I was not able to enter the house Duvencrune 11-2 ...
    The only solution which helped me was from reddit user xCROv

    "You need to restart the game. Happens from time to time."
     
    #81 SonnyIgor, Nov 15, 2019
    Last edited: Jan 5, 2020
  2. CarlBlemming

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    This problem with not being able to enter my residence has been happening to me this week (second week of November 2019).
    My house is Velia 2-1, character is a wizard.
    I usually start by opening my storage, then do some cooking. Then I leave the house to go to my farm outside of town. I gather pepper and onions, then plant seeds. I walk back to the house and can't go in. The green text that shows it's my place is missing. It seems to happen mostly after using my farm. My workaround is to switch to another character and back, or quit and restart the game.

    I sent a support ticket through the website (request 1065432). GM Hitsuzen replied saying that it hasn't happened before, and would be reported to the bug hunting team. The email gave a link to this forum, where I found this thread on the same issue.
     
    #82 CarlBlemming, Nov 18, 2019
    Last edited: Nov 18, 2019
  3. Mr. skellal

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    As CarlBlemming stated above this seems to happen alot after going to one of my farm plots. but it only seems to affect buildings within a certain radius to the farm.
    ex. 1-1 Heidel and having a farm just off the road to the west of Heidel after returning I cannot interact with the doors in that area but I can run to the marketplace by the fountain and enter buildings there.
    I Believe it's an issue with how farms are instanced.
    usually swapping to a character that is not in the same area has worked
     
  4. magret

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    Bump
    Still happening, currently at Heidel 1-1 too but I have no farm plot at the moment to answer the post above. Swapping character doesn't work, I have to restart the client.
     
    Mr. skellal likes this.
  5. Mr. skellal

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    What are you normally doing when you try to enter your house and encounter this bug?
    I have only successfully replicated the bug 1 time without using farm plots and as you said it would not clear when swapping characters.
    But I was able to clear it up by entering the battle arena then teleporting back out. you have to wait 1 min before leaving but it might be faster than having to restart the client
     
  6. magret

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    normal stuff, semi-afk bartering, switching on another char to feed pets and workers, then when I was active i was questing with my warrior, all quests, prod and town and black spirit, so i often needed to cook or make alchemy. Heidel and Velia (above the inn) were blocked almost everytime i hadnt logged fresh when i needed to enter. I havent tried for 2 weeks though, i have turned the prod quests off since, for it takes a serious toll on the time needed to lvl60 for the event.
     
  7. Eynix

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    Heidel 6-1 - can't enter.

    è.é
     
  8. Uitaneko

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    Heidel 7-1 Can't enter.
     
  9. Fatal 0Efx

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    Count me in for also having this problem for several days now. Fortunately for me, it's with the same routine. I normally am playing around with my Wizard leveling him up (many hours per day). Throughout the day I change character to my Zerk to tend my farm outside of Heidel. Usually go immediately back to my Wizard.

    On occasion I come back to my residence (Heidel 1-1) to recoup energy in bed. Every single time I come here I cannot enter my residence. Always hear Grandpa Cron flying around (read a post somewhere saying he's to blame). The only way I can ever get in is disconnect and relaunch the game. As soon as I spawn in, in front of the door, it's able to be opened and I go in.

    Change characters to play the wizard again, many hours later (playing or AFK fishing with Wizard), I repeat (tend farm, try to recoup energy but locked out of residence). Relog, enter, repeat.

    This is such a silly issue. In fact I find BDO has a number of bugs that require me to relaunch the game all the time. It's quite annoying. This reason alone makes me really hate playing the game.
     
  10. Mykou

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    Cant enter my House (5-2 Heidel) - Problem occuring since 2017? or 2018? dont know exactly..... Relog not working, restart not working - It just starts working randomly (And stops working randomly). No matter if any event is running or not =)

    cropped the image for privacy reasons

    6666.jpg
     
  11. Jelak

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    Heidel 7-5 Can't enter.
     
  12. Fallelu

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    Apparently this bug still exists after so much time.
    I can't enter my residence 3-1 Velia .

    I logged out inside the residence a few ours ago, left it for like 40 minutes and now can't access it anymore.
    Re-logging doesn't work.

    Any solutions?
     
  13. Eynix

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    The situation solved itself after a while. Confusing and frustrating nonetheless.
     
  14. Upana

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    Definitely still happening. Always after farming (Strong Fence). Never happened to me under any other circumstances.

    I come back to my house (Heidel 9-4 but that is irellevant) and the "street address" does not show on the wall above the door. The door won't open. Sometimes I can move far away from Heidel and come back and it resolves itself.

    Doing Character Select is not enough to resolve; needs a full game restart.
     
  15. Twisted1

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    Attached Files:

  16. GM Dew

    Game Master

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    Thank you for all of the information. Our QA team was able to reproduce the issue and the developers are reviewing our internal report to see if the issue can be fixed. Sadly I don't have any ETA for you.

    I apologise for the inconvenience caused by this in the meantime and thank you for your patience.

    Best regards,
    GM Dew
     
    Fatal 0Efx, Pointis and Upana like this.
  17. SonnyIgor

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    Finally a reasonable response! Thank you!
     
  18. Fallelu

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    Indeed. Much appreciated to read such a response by a GM.
    We may not know when the issue gets resolved, but at least the devs took note of it.
    That is worth so much even for such a (more or less) tiny bug.
     

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