this has started since the last patch. the service just crashes everytime i open the beauty function and try to search for a preset. then the videos on the skills descriptions are blank. here are some screenshots: https://prnt.sc/jgq92l blank UI after app crashes. https://prntscr.com/jgq98x skill preview broken https://prntscr.com/jgq5jq / https://prntscr.com/jgq5bx coherent crash errors https://prntscr.com/jgq6ho coherent UI log file contents. i haven't changed anything on my PC before or after the patch. clreared BDO caches / client repairs / launcher and game are running in administrator mode / multiple reboots / no antivirus software, firewalls,etc. thank you.