1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Under Investigation Coherent UI constantly crashing

Discussion in 'Bugs' started by Capslocks, May 11, 2018.

  1. Capslocks

    Joined:
    Feb 29, 2016
    Messages:
    4
    Likes Received:
    8
    this has started since the last patch. the service just crashes everytime i open the beauty function and try to search for a preset. then the videos on the skills descriptions are blank.

    here are some screenshots:

    https://prnt.sc/jgq92l blank UI after app crashes.

    https://prntscr.com/jgq98x skill preview broken

    https://prntscr.com/jgq5jq / https://prntscr.com/jgq5bx coherent crash errors

    https://prntscr.com/jgq6ho coherent UI log file contents.

    i haven't changed anything on my PC before or after the patch.

    clreared BDO caches / client repairs / launcher and game are running in administrator mode / multiple reboots / no antivirus software, firewalls,etc.

    thank you.
     
    Parc, ChromaCait, IzaH and 3 others like this.
  2. Wilter

    Joined:
    Apr 24, 2016
    Messages:
    103
    Likes Received:
    681
    So far, it seems to be only happening to people with Windows 7. You can try literally everything. I re-installed the whole damn game. It sucks, especially with the Lahn event coming up.... I might have to download windows 10 :\

    EDIT: I switched to Windows 10 last night. It works now. I wish that I didn't have to resort to this, but I am a "big name" beauty salon creator and with the Lahn creation event starting tomorrow, I literally could not see any other way. Very upsetting.
     
    #2 Wilter, May 12, 2018
    Last edited: May 15, 2018
    Seier and Desado like this.
  3. Zijina

    Joined:
    May 13, 2018
    Messages:
    4
    Likes Received:
    3
    Having the exact same problem since patch, windows 7 x64 aswell.
    After a restart: I open guild tab and error pops up and then lots of stuff is missing ingame.
    This is really annoying.
     
    Masterio and Seier like this.
  4. Seier

    Joined:
    Apr 8, 2016
    Messages:
    8
    Likes Received:
    1
    Are they fixing the problem or do us with Windows 7 just have to suffer for the rest of our time in this game? :(

    I really hope that they are going to fix this... Do we know if any GM or dev are looking into this problem atm?
     

    Attached Files:

  5. VorteX332

    VorteX332 Tamer 61 EU

    Joined:
    May 19, 2016
    Messages:
    39
    Likes Received:
    11
    Same here, Windows 7 x64. Ingame Windows are blank.
     
    Luxienna likes this.
  6. ZeLL DiNCHt

    Joined:
    May 13, 2018
    Messages:
    2
    Likes Received:
    3
    I have the same problem, Windows 7 x64, everything related to the in game UI that displays info from a web crashes
     
    Parc and Luxienna like this.
  7. Luxienna

    Luxienna Luxienna Witch 61 EU

    Joined:
    Aug 8, 2016
    Messages:
    1,993
    Likes Received:
    1,336
    same problem here.

    Cant open guild menue, guild rankings, or "safe/restore option" menue
     
    Ignapa and VorteX332 like this.
  8. Capslocks

    Joined:
    Feb 29, 2016
    Messages:
    4
    Likes Received:
    8
    bumping this... we need a fix asap since we all bought this game.. this requires priority.
     
    VorteX332 and Seier like this.
  9. Ignapa

    Joined:
    Mar 21, 2018
    Messages:
    2
    Likes Received:
    1
    Same problem. W7 x64.
    I guess this happens since last patch update
     
    VorteX332 likes this.
  10. Seier

    Joined:
    Apr 8, 2016
    Messages:
    8
    Likes Received:
    1
    Well thursday I could use the Beauty Album tab and friday with... But at saturday that bug suddenly popped up and since that I can't use any of the tabs mention further up this post.
     
    Luxienna likes this.
  11. Luxienna

    Luxienna Luxienna Witch 61 EU

    Joined:
    Aug 8, 2016
    Messages:
    1,993
    Likes Received:
    1,336
    Seier likes this.
  12. Wilter

    Joined:
    Apr 24, 2016
    Messages:
    103
    Likes Received:
    681
    My main issue at this point is that the lahn creation contest starts this week and this is a HUGE disadvantage to anybody with windows 7.... i asked them if they have any plans to postpone the event, and i have not gotten a response back.
     
    deniros likes this.
  13. deniros

    Joined:
    Jun 21, 2017
    Messages:
    21
    Likes Received:
    101
    Kakao, mate, comon bruh, fix game for us?

    We only wanna play it, why you do this to us? :(
     
  14. GM Dew

    Game Master

    Joined:
    Mar 11, 2016
    Messages:
    629
    Likes Received:
    611
    Thank you for all of the information provided in this topic. We are already aware of this issue and have forwarded it on to the developers.

    Best regards,
    GM Dew
     
    Luxienna and Zijina like this.
  15. LongMeltU

    Joined:
    May 14, 2018
    Messages:
    5
    Likes Received:
    0
    I tried to set the compatibility for win XP without any result, such as setting the path in the antivirus`s whitelist... since yesterday i disabled the anitvirus protection while playing even if im pretty sure this is not related, but at least since the moment im posting it its working.
     
  16. Wilter

    Joined:
    Apr 24, 2016
    Messages:
    103
    Likes Received:
    681
    Hi, can you go into more depth on what you did to make it work? You simply turned off you real-time protection/antivirius/firewall/etc? Because none of that worked for me, and neither did changing compatibility... Thanks.
     
    #16 Wilter, May 14, 2018
    Last edited: May 15, 2018
  17. zetto

    Joined:
    Jul 20, 2016
    Messages:
    2
    Likes Received:
    0
    bump ...

    jesus christ, fix this tmrw or officially declare the game no longer compatible with win7
    unbelievable incompetence
     
  18. Zijina

    Joined:
    May 13, 2018
    Messages:
    4
    Likes Received:
    3
    Same, besides the only antivirus I have is free version of malwarebytes (not really antivirus) and I turned it off. This is what I also tried with 0 luck:
    *Changed CoherentUI_Host.exe to run in admin, also tried compatibility mode.
    *Turned off all background programs I could.
    *Changed BDO to run in admin mode.
    *Google for a fix, only thing I found was that this piece of garbage has been causing problems since 2016 in BDO. So, 2 years of problem in different ways and it's still being used. It is also used in many different games such as GW2 (and I had no problem in that game)
    Please kakao - Remove this software and use a different solution, pleeeease! You clearly can't implement it right so why are you still using it?
    Oh, and also - it worked before the last patch, so backtrack or reverse whatever you did to it. Kthx.
     
  19. LongMeltU

    Joined:
    May 14, 2018
    Messages:
    5
    Likes Received:
    0
    Yes, i use avast and i disabled all the protection (while im only playing ) till the next reboot , this is kinda working... but if i open the beauty album in game coherent ui crash in any case, so i cnt call it a fix at all. Is just a way to play till kakao patch the game again.

    Other change u can try is disable windows firewall to avoid any other conflict
     
  20. Cahir

    Cahir Sorceress 61 EU

    Joined:
    Jun 23, 2017
    Messages:
    53
    Likes Received:
    34
    +1

    Same problem windows 7 x64
     

Share This Page

  • About Us

    Black Desert Online is a game developed by Pearl Abyss, a Korean company, and licensed for Oceania, North America and part of Europe by Kakao Games Europe B.V.
  • Latest on twitter