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Staff Response Coherent UI Still Crashes In Windows 7 64-Bit

Discussion in 'Technical Support' started by Erimus, Jun 14, 2018.

  1. Erimus

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    Just a friendly reminder that players using Windows 7 (64-bit) have been unable to view guild rankings, or anything else requiring Coherent UI for about 2 months now. Whenever I open a window that tries to load Coherent UI, I get this: [​IMG]
     
  2. Shenkt

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    I use Win7 64 Bit and am not getting this issue, so lets see if we can find another way to get you going.

    Firstly, the location of the exe that is crashing should be in C:\Program Files (x86)\Black Desert Online\bin64\host.
    For me, the file has the following properties.
    File Version: 1.8.4.0
    Size 34.4MB

    Does your version match?

    If it is a earlier version, maybe you can rename the folder then try patching the game again. A file check should show up the missing folder/file. (Launch Login Client, choose the scan option from the system settings icon in the launcher).

    I have also seen this exe flagged in dump files with the following information. This happened on the 10th and 13th June 2018. These files however indicate moreso why the data didn't load.
    [​IMG]

    Other variances to note: I do not see the process running on my machine at all anymore.
    Not sure why its not longer around.

    Have you performed a full rescan/repatch (remove the version.dat file)?

    PS: You should be able to quit the process as well from Task Manager once the game is loaded; this would need to be done each time.
     
    #2 Shenkt, Jun 14, 2018
    Last edited: Jun 14, 2018
  3. GM Kaioken

    Game Master

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    Hey there.

    We are working on this issue still. Could you let us know if running in compatibility mode for Vista SP 2 helps?
     
  4. Kaijoichi

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    Seriously this issue has been ongoing for 6 weeks and only suggested advice is running compatability mode which causes fps and lag spikes so no it does not help, more insight or possibly a date as to when it would be resolved would be appreciated by those in the community affected by this problem.
     
    The_Beardedguy likes this.
  5. piratebeowolf

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    running it in any compatible mode lags til it is unplayable
    really lacking any function in the game when it doesn't work.
     
  6. GM Kaioken

    Game Master

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    Hi again.

    Can you let me know if this issue has persisted after today's patch?
     
  7. Gharlane

    Gharlane Witch EU

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    Still broken with today's patch.
     
  8. Talashandy

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    Still broken, and the work around makes it unplayable.
     
  9. GreenSkadi

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    Thanks to Coherent UI still crashing we can't play the Black Spirit game either, no free lootz for Win7 useres. :(
    Please fix this soon @GM Kaioken , not being able to see crafting notes and all the other things is already annoying enough.
     
    WorDSounDnPowa likes this.
  10. ghoulz666

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    Sounds like a horrible lack of communication if you don't even know if they have something worked on.
     
  11. Dozian

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    That's nice, releasing a new BSA and a huge part of the playerbase can't even use it.
     
  12. Agent Orange

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    yes its still broken!
     
  13. zetto

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    yep, still broken.
    can confirm it works in vista compatibility mode, but that causes frequent 5sek+ screen freezes.
    not cool.
     
  14. Megara

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    5 mintes ago, i try to play black spirit adventure...
    (sorry error detail message is in french)

    Signature du problème :
    Nom d’événement de problème: APPCRASH
    Nom de l’application: CoherentUI_Host.exe
    Version de l’application: 1.8.4.0
    Horodatage de l’application: 539f035a
    Nom du module par défaut: CoherentUI_Host.exe
    Version du module par défaut: 1.8.4.0
    Horodateur du module par défaut: 539f035a
    Code de l’exception: c0000005
    Décalage de l’exception: 0003a570
    Version du système: 6.1.7601.2.1.0.256.48
    Identificateur de paramètres régionaux: 2060
    Information supplémentaire n° 1: 0a9e
    Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
    Information supplémentaire n° 3: 0a9e
    Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789

    In case of that can help, don't know
     
  15. Scaretactic

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    This should be fixed ASAP as we can't even roll the BSA without restarting our games 3 times a day.
     
  16. Fojiro

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    we cant even play the BS mini game its annoying D:<
     
  17. Kaijoichi

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    @GM Kaioken What boggles my mind is that you stated last Thursday the issue was being looked into, then ask the community if the issue still persists after todays patch to let you know, it does not seem like no one is aware of this issue but only those affected. Seriously it takes 7+ weeks to fix this issue??
     
  18. Himmelsfall

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    @GM Kaioken
    the bug also affects the black spirit adventure.
    do you really expect me do do th vista version many time a day to take part in the event?
    if i use the vista solution the game laggs hard. so i have to use vista to play advanture and then go back to normal mode? wtf.
     
    #18 Himmelsfall, Jun 20, 2018
    Last edited: Jun 20, 2018
    BooLee likes this.
  19. Imasock

    Imasock Tamer 62 NA

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    Fix this garbage, it's been a problem for months and here we are still dealing with the same crap. Can't open the skills menu without a crash, can't open the guild menu without a crash, can't open Black Spirit Adventure without a crash which renders it completely unplayable and a lot of people are losing out on stuff. Are you kidding me?

    Game just gets more broken with every patch.
     

    Attached Files:

  20. Erimus

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    You guys already know compatibility mode works, but is very unstable. Why are you asking me the same questions that have been repeated in other threads with the same issue? It's not a fix, and it never will be. We need a REAL fix, before I say screw it and go play another MMO.
     

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