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Connection Issues Megathread

Discussion in 'Technical Support' started by GM Horizon, Apr 16, 2018.

  1. RayDHD

    Joined:
    Dec 19, 2018
    Messages:
    3
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    1
    Date & Time: 12/19/18 11:58AM
    Server: all
    Channel: all
    ISP: Verizon
    Description: Never ending processing. Not able to log in. When I do the game crashes.
     
  2. Pupcia

    Joined:
    Dec 19, 2018
    Messages:
    1
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    0
    Date & Time: 19/12/2018 all day
    Server: all
    Channel: all
    ISP: Netia(Poland)
    Description: I can not log in, I'm reaching the moment I choose the server. crashes the game
     
  3. Sycotics

    Joined:
    Apr 30, 2018
    Messages:
    2
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    Date & Time: 12/14 - Current
    Server: all
    Channel: all
    ISP: Cox GiggaBlast Southern Cali
    Description: Ever sense last Friday 12/14/18 I've been experiencing an ample amount of desync and reloading. I have two different gaming rigs and both are having problems. Its to the point I can not even talk to any npc. I've tried restarting my modem and router, changing Ethernet cables, trying completely different computers, repairing the game client. Nothing has worked. I do see quite a bit of posts regarding this same topic.

    I also followed the post on

    [Procedure] How to flush your DNS & reset your TCP/IP

    https://blackdesert.zendesk.com/hc/...edure-How-to-flush-your-DNS-reset-your-TCP-IP

    [Procedure] How to change your DNS
    https://blackdesert.zendesk.com/hc/en-us/articles/360000280249--Procedure-How-to-change-your-DNS

    Still occurring the same problem. Please let me know what else can be done. I'm kind of out of options at this point.

    After the most recent patch, I'm still occuring this same problem.
     
  4. Jye

    Jye

    Joined:
    Dec 22, 2018
    Messages:
    2
    Likes Received:
    0
    Date & Time: 22/12/2018 - Current
    Server: NA
    Channel: all
    ISP: Telstra, Western Australia
    Description: I haven't played in awhile, and when i came on today to play with friends, I've been constantly having the "auto reconnect bug" where everyone disappears after a minute or so and my game restarts in a constant loop. I've tried everything recommended to fix it, and nothing has worked.

    I also followed the post on

    [Procedure] How to flush your DNS & reset your TCP/IP
    https://blackdesert.zendesk.com/hc/...edure-How-to-flush-your-DNS-reset-your-TCP-IP

    [Procedure] How to change your DNS
    https://blackdesert.zendesk.com/hc/en-us/articles/360000280249--Procedure-How-to-change-your-DNS

    Still having issues. Have tried everything recommended, nothing has changed. Was working fine a few weeks ago.
     
  5. Timey Wimey Ten

    Joined:
    Jun 11, 2017
    Messages:
    28
    Likes Received:
    4
    Date & Time: 12/19/2018 - Current
    Server: NA
    Channel: all
    ISP: SoVerNet
    Description: I have been experience desync and lag since the latest patch. Prior to the patch I was not experiencing any of these issues so I know it is not on my end.
     
  6. sangreyfuego

    Joined:
    Dec 24, 2018
    Messages:
    1
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    Hola, muy bien, tengo un problema, llevo varios dias que el servidor me desconecta y no puedo avanzar que hago
     
    #386 sangreyfuego, Dec 24, 2018
    Last edited: Dec 24, 2018
  7. XdUnlucky5

    Joined:
    Dec 25, 2018
    Messages:
    1
    Likes Received:
    0
    Date & Time:12/25/18
    Server:NA
    Channel:ALL
    ISP:Arris
    Description:I join and everything is fine until I press R to interact with something where then nothing happens and soon after I disconnected, I can't even get through the tutorial and I just want to try the game.
     
  8. Orion Xavier

    Joined:
    Feb 27, 2016
    Messages:
    49
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    22
    Date & Time: 12/27/18, 10 AM-5 PM+
    Server: NA
    Channel: Various (Velia2, Kamasylvia4, etc.)
    ISP: CenturyLink
    Description: I get a black screen trying to log into the channel. Lasts about a minute. When I get in the game chat is delayed a lot, massive lag. I can perform actions in the world but nothing registers. At some point chat will come flooding into the text box, then another delay, and disconnected. My ping to the server is fine, some spikes of 99 ms but nothing would cause this. It seems that the server is timing me out constantly for some reason.
     
  9. Malikaidan

    Joined:
    Feb 2, 2016
    Messages:
    29
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    man you all really need to get this fixed for real. I am getting tired of hitting the spectator view desync and having to force quit my game in order to do anything
     
    MoonDance17 and Corsix like this.
  10. Ribbit

    Joined:
    Nov 22, 2017
    Messages:
    32
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    11
    Same. Exact same problems Xavier has are happening to me right now. After a short while with these issues, I get a black screen, sometimes get a reconnect during that black screen, and eventually a disconnect.

    My info:
    Server: NA
    Channel: Any
    ISP: CenturyLink
     
  11. Hrae

    Joined:
    Dec 28, 2018
    Messages:
    2
    Likes Received:
    1
    Date & Time: 12/27/18, 10 AM-10 PM+
    Server: NA
    Channel: All
    ISP: CenturyLink
    Description: Refer to above posts by Ribbit, Orion Xavier, and XdUnlucky5
     
  12. BigCoffinHunter

    BigCoffinHunter CoffinHunters

    Joined:
    Feb 3, 2018
    Messages:
    17
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    Oh I'm not the only one, I see. Nothing but the same problems all day when I tried, though a couple times I was able to be online for awhile. Then the same issues as above posters Ribbit, Orion Xavier, and XdUnlucky5.
    Server: NA
    Channel: Any
    ISP: SpeedConnect
     
  13. LLOOOOOOOOOOOOOOLL

    Joined:
    Aug 12, 2018
    Messages:
    1
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    0
    Date & Time: 12/27/18 Current
    Server: NA
    Channel: Any
    ISP: CenturyLink
    Description: Same issues as everyone above
     
  14. QwwsqFON

    Joined:
    Sep 18, 2017
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    Agreed same as everyone else. Loaded into Karanda and dead. still sitting here looking at her fly and yet.. cant hit to respawn. Had to force close.
     
  15. Belowavgtroll

    Joined:
    Jun 28, 2017
    Messages:
    112
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    63
    Date & Time: 12/27/18 Current
    Server: NA
    Channel: Any
    ISP: AT&T
    Description: Not letting me mount, talk to NPC's, Change Servers, or Characters unless I force close and re-open. Starts doing thing again after a couple minutes of getting back into game.
     
  16. StrangeCloud

    Joined:
    Mar 5, 2018
    Messages:
    58
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    34
    Date & Time: 12/27/18 Current
    Server: NA
    Channel: Any
    ISP: CenturyLink
    Description: after running tracert to bdo servers. The connection drops are at Level3 (now CenturyLink). the same guys who are hosting BDO servers.
     
  17. Ribbit

    Joined:
    Nov 22, 2017
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    LLOOOOOOOOOOOOOOLL likes this.
  18. Hrae

    Joined:
    Dec 28, 2018
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    Thanks for the update, Ribbit.
     
    Ribbit likes this.
  19. Mizuru007

    Joined:
    Dec 28, 2018
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    I've been having problems for MONTHS with staying logged into my game. I'll log in and then I'll either disconnect completely or keep reloading over and over. If I'm running or riding a horse, this is more frequent. My connection for everything else is just fine and I've tried everything that support has suggested to me in tickets before. Pretty much the exact same issue as multiple above posters, listing them all would be tedious.
    Server: NA
    Channel: Any
    ISP: AT&T, Southern California
     
  20. Orion Xavier

    Joined:
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    Edit: NM I see Ribbit beat me to it lol. The problem is with CL. They estimate repairs to be finished Friday Morning.
     

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