Hello, I sent a support ticket yesterday regarding this issue, but since the coupons are going to expire I decided to post it here as well, hoping maybe a GM will respond faster since some of the threads on here are complaints about the speed of the ticket support. Anyway, I recently bought some pearls to get a Costume and a Pet. I saw that I had a 20% discount coupon for a pet, so I decided to use it, I click on it and it says "Coupons can be applied when purchasing items from the pearl shop". I'm confused at this point because I thought I was in the pearl shop, but I thought maybe you have to be in the checkout, so I put it in the cart and before I buy the pet I click on the coupon and it says the same thing. Again I thought maybe when I actually buy the item it will use the coupon, and that's why I am here, because it didn't use the coupon. It happened to me before when I bought my $40 outfit, but I didn't care since I am getting paid soon, but now I can't add more pearls to get anything else. I was planning to get the "Choppy" pet with the discount and the Processing Costume, but now I just have $20.40 sitting here. Please make the Coupon system easier so people like me won't get confused or make the same mistake I did. I just want to use my coupons, so please let me know if you can do anything to help me.