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Couldn't use coupons

Discussion in 'Community Support' started by ѕєиραι~ ダンデレ, Jul 2, 2017.

  1. ѕєиραι~ ダンデレ

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    Hello, I sent a support ticket yesterday regarding this issue, but since the coupons are going to expire I decided to post it here as well, hoping maybe a GM will respond faster since some of the threads on here are complaints about the speed of the ticket support. Anyway, I recently bought some pearls to get a Costume and a Pet. I saw that I had a 20% discount coupon for a pet, so I decided to use it, I click on it and it says "Coupons can be applied when purchasing items from the pearl shop". I'm confused at this point because I thought I was in the pearl shop, but I thought maybe you have to be in the checkout, so I put it in the cart and before I buy the pet I click on the coupon and it says the same thing. Again I thought maybe when I actually buy the item it will use the coupon, and that's why I am here, because it didn't use the coupon. It happened to me before when I bought my $40 outfit, but I didn't care since I am getting paid soon, but now I can't add more pearls to get anything else. I was planning to get the "Choppy" pet with the discount and the Processing Costume, but now I just have $20.40 sitting here. Please make the Coupon system easier so people like me won't get confused or make the same mistake I did. I just want to use my coupons, so please let me know if you can do anything to help me.
     
  2. Andreakos

    Andreakos Stormskies Witch 56 EU

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    This should give an insight on how to use the in-game coupons.
    https://blackdesert.zendesk.com/hc/en-us/articles/115001698189-How-to-use-the-Coupon-Book-

    About the refund, make sure you've sent it in before 72h from the purchase time has passed.
    https://blackdesert.zendesk.com/hc/en-us/articles/210749709-Pearl-item-refund-Policy
     
  3. ѕєиραι~ ダンデレ

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    Andreakos likes this.

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