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Staff Response Country blocked what?

Discussion in 'Community Support' started by Kraved, Dec 28, 2019.

  1. Kraved

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    So I have been on a long break from BDO and came back to patch it and see whats up, but all the sudden it says my country is blocked from bdo lmao like what? Im from sweden btw.

    Wth is going on? (This is not on steam)
     
  2. Phoenixxx75

    Phoenixxx75 Lahn 61 NA

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    It would be a good idea to check what country your pc says you are in.
     
  3. AlnilamE

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    Sweden is on the list of serviced countries. Are you sure you are logging in to the right place?

    Are you in Sweden right now?
     
  4. Kraved

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    Yes


    how do I even do that
     
  5. Phoenixxx75

    Phoenixxx75 Lahn 61 NA

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  6. Kraved

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    It was already on my country. Guess I wont return to bdo lol
     
  7. AlnilamE

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    Submit a ticket.
     
  8. LordofEntropy

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    Are you selecting the correct region to log into, e.g. EU vs NA?
     
  9. Phoenixxx75

    Phoenixxx75 Lahn 61 NA

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    That is strange. You will need to put in a ticket so they can help sort out why.
    Is it possible that the game launcher you have is not the kakao serviced one for na/eu. There are a few different launchers for different regions.
     
  10. Roechacca

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    Prove it. Shows us your long boat.
     
  11. [496]SwordBreaker

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    Im from Sweden my self and I can play on EU and NA no problem what so ever.
     
  12. CM Servantes

    Community Manager

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    Hey @Kraved

    Send a ticket to our Customer Support team, so we can help you solve this issue. Most likely your ISP is routing your IP outside the country or our system is blocking it by mistake.

    Contact us using the following link: https://blackdesert.zendesk.com/hc/en-us


    Regards.
     
    Phoenixxx75 likes this.

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