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Staff Response Crashing entering BA

Discussion in 'Technical Support' started by KrimsonSky, Nov 28, 2019.

  1. KrimsonSky

    KrimsonSky Ninja 62 NA

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    Can't access Battle Arena. Would load the game just fine in open world but when accessing BA for a few seconds it crashes since new patch.
     
  2. Andaro

    Ambassador

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    Hey there o/

    Try clearing out your cache files and then running a client repair. If that does not help, open a ticket and attach your game logs and the support staff will be happy to assist!

    Best regards owo
     
  3. KrimsonSky

    KrimsonSky Ninja 62 NA

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    still same issue. I just submitted a ticket. Thx bro
     
  4. Bwiii

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    I have the same issue. clearing cache and Repair didnt help - can you post a fix if you do end up fixing it Krimson?

    Addit: it seems to be Vel4 BA. I am currently in Vel5 BA and its fine
     
    #4 Bwiii, Nov 28, 2019
    Last edited: Nov 28, 2019
  5. GM Arcana

    Game Master

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    Hey there! Sorry to hear that there have been crashing issues, and that the steps that Andaro was kind enough to provide didn't help. As KrimsonSky has done, please submit a ticket here and we'll assist further! Have a nice day.
     
  6. Bwiii

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    Just submitted the ticket
     
    GM Arcana likes this.
  7. WisedudeBlack

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    I think someone mentioned turning "threaded optimization" from auto to off helps with this issue.(It's in the nvidia control panel)
     
  8. squishyrrrr

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    i got the same problem i can go to velia 1 ba but not velia 4.
    what is this wicked witchcraft? send halp please :c
     
  9. Ellman

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    Having the same issue, the moment i start running further in the battle arena game just crashes and then close.
     
  10. Kozaisho

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  11. Earthquake

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    Having problems with the back to akumsa quest. Won't let me interact with atlasias grave to retrieve the pendant that I lost
     
  12. KrimsonSky

    KrimsonSky Ninja 62 NA

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    mine doesn't crash anymore but I got friends that still constantly crash in BA
     
  13. squishyrrrr

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    i was in velia 4 ba a few hours yesterday and then it crashed all of a sudden and i got that weird bug / crash upon entering velia 4 ba again. so weird PepeHands
     
  14. frosteye_

    frosteye_ Ninja 62 EU

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    I am crashing as well upon entering BA. Was fine untill yesterday and suddenly it happened without updating anything that could've made a difference. No idea how to fix it. I have looked on forum and Reddit for this but no fix for me just yet.

    Edit: the crash is called bad_module_info I believe
     
  15. GM Unruly

    Game Master

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    Hi peeps!

    Please make sure your drivers are up to date and if they aren't please do a clean install.
    We've also received reports from other players that uninstalling the Alienware Command center also alleviates issues.

    Remember to send a ticket if you need it!
     

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