Hello. I would like to know how long it takes to consider a ticket regarding matters related to pearl items. It's 7 days and I still have no answer. My registration number # 949196. I made a mistake, the help is written that you can report it to 72 hours, I did it almost immediately. This mistake blocked my progress, which caused me to be forced to incur further costs of real money. I do not know if it's such a tactic and such complaints have the lowest priority, or there really are so many applications. Please, take care of my application.