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EUNA Feedback Library

Discussion in 'Suggestions' started by Andaro, Sep 12, 2018.

  1. Andaro

    Andaro Archive
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    Greetings fellow Adventurers! hi-onion-head-emoticon.gif

    This project stands to represent every players idea, desire, wish, and thought from the weirdest of notions to the most sound. Unlike previous endeavors in the past which focused on a group of people or single persons representing multiple players, we hope this project to function autonomically in representing each player singularly, but also as a whole. Instead of a group attempting to compromise and haggle over "what is wanted", each idea is shared and recorded in the Library, forever to be available when the feedback well runs dry.

    This project comes with three separate but linked parts. (A) The Library, a catalogue of players ideas and suggestions, permanently recorded and indexed by category, broken down into singular lines of entry; (B) Player Satisfaction Surveys, which are intended to focus on a particular set of topics and draw out the general feeling of the respondents on the subject surveyed; and (C) the Library Discord, where we can talk about subjects, refine our ideas, and have a cup of tea. In this combined manner, players represent themselves, and together as a whole, in hopes of improving the game we enjoy for ourselves while we play it, and/or for the future players that may come to enjoy it.

    We must fully understand, and emphasize, that not every idea or desire can or will be selected by the developers. Many players have many ideas, and while many of those ideas sound great in theory, it is always at the developers discretion as to what they feel is best for Black Desert Online. Our Goal is to simply present our ideas in a more fashionable, organized, and constructive way so our ideas paint a bigger picture of what we would like to see and enjoy.




    Notes, Disclaimers, & FAQs

    Question -
    "Is this for reals? Is this official?"
    Answer - Yes. It most certainly is. The Feedback Library project is a Community-Run project that has been officially sanctioned by Kakao Games and Pearl Abyss to operate, organize, collect, and present feedback and information from the players. The "Ambassador" Teams were created for this purpose and other projects.


    Question - "How can I send my suggestion to the Library?
    Answer - Use the Live-Feedback Form by clicking "Submit You Idea" seen above, or create a new thread here in the suggestion forum.

    Question - "How do I participate in surveys or polls?
    Answer - What counts the most are the amount of voices that stand behind us in our surveys, so your voice is very important! You can find the links to our surveys or polls in our monthly forum message, or you can get server-pinged when one is available if you join the Library Discord.

    Question - "I missed the survey announcement! Is there anywhere else I can find the link?
    Answer - Yes! All surveys and survey results can be accessed directly from the Main-Index, our most beloved document. So be sure to bookmark this link and keep it handy! You can find all the surveys on the Link-List page.

    Question - "I don't Discord, can I still submit my idea?"
    Answer - Yes, of course! Use the Live-Form or make a forum topic in the suggestions sub-forum.

    Question - "Is there any feedback the Library does not cover or communicate?"
    Answer - We may delay Library participation in a particularly large content update to provide the proper time necessary for "emotions to subside" before we begin aggregating feedback on that content, unless otherwise directed. Additionally, Bugs & Exploits must be reported via Support Ticket.

    Question - "What is the difference between a Survey and a Popularity Poll (QOL Poll)"
    Answer - Surveys are issued on an as needed basis, and are used to aggregate metrics regarding a specific content or subject matter. QOL Polls are typically re-occurring monthly polls where the community can vote on anonymously submitted ideas and suggestions.

    Question - "I submitted my idea to Live Form. What happens now?"
    Answer - Once you have submitted your feedback to the Live-Form, it will be received in our "Polling Station", a fancy word for "large sheet where everything new appears". From there, Librarians will catalog and sort the submissions according to internal sorting rules. Each month up to 100 ideas may go forward, in order as received, to the public polls for the community to vote on. Once the voting round has been completed, those suggestions with at least 60% of the popular vote will be sent to our "Main Index" which the developers access and view directly.

    Question - "I submitted my idea a long time ago, and I never saw it in any of the polls. Is there any feedback that the Library deletes or removes?"
    Answer - Absolutely not. One of the main goals of this program is to permanently document every players submitted feedback, whether big or small. While not everything from the Live-Form may go through our processes for one reason or another, your submission is permanently recorded in the "Polling Station" (our secondary index) with a Serial Number. As with all Library documents, this index is under the ownership of Kakao Staff and they have access to everyone's recorded feedback at all times. The only exception that is made, are duplicate entries in which a suggestion is the same as a previously submitted suggestion.

    Question - "A new or recent suggestion has come up for vote, before an older one. What gives?"
    Answer - Occasionally we may alter the indexing queue depending on the emotions or desires of the community. If there is a particular suggestion that was submitted that you would like to inquire about, please reach out to one of our Ambassadors.

    Question - "Is there any type of oversight performed on the Library and its processes"
    Answer - Yes! Absolutely! Our main purpose is to assist collecting and organizing your feedback and suggestions and ensuring the Staff have those submissions readily available if and when they are needed. This is why all of our documents are fully owned and accessible by the Kakao Staff at all times. Even if there is something that we Ambassadors may miss, or even if we ourselves make judgmental errors, your submissions are safely in the hands of Kakao Staff. Nothing is ever lost, negated, removed, or simply "tossed".


    Ambassador & Library Project Team

    BDO Staff Team (12)

    Kakao Staff
    PM Horizon
    CM Yukimura
    CM Servantes
    CM Kabz
    CM Avalace
    CM Imre
    GM Rhotaaz
    GM Salome
    GM Fluffypanda
    GM Endlaive​
    Global Labs Staff
    GM Olvia​
    XBox Staff
    CM Shirna
    Ambassadors (9)
    Librarians
    Andaro
    Meldrameriel
    MaleficTails
    Rei Irkalla​
    BDO Wiki Editors
    Whitrix
    Mirriam​
    KGD Mods
    Medrameriel
    Whitrix
    Nicknero
    Amarenda
    VinylMix (Also a Steam Mod)
    Zumochi
    TheFox
    Library Assistants (9)
    Ippo
    Richtr
    NightStrike
    Nayashe
    Merzelle
    Peulleieo
    Minarya​

    Also special shout out to Forum Mod Alterist for assisting us with topics, threads, and moderation guidance!

    [​IMG]

    EUNA Feedback Library Discord Server

    The purpose of the Library Discord is to serve as a live-communication center for the EUNA FLP, and to assist in facilitating Library processes. The same rules apply in the discord as they do on the official forums, however, the discord is held to a much higher standard than "common forum atmosphere". We maintain a sense of proper etiquette and decorum when engaging with others, at all times.

    The following examples will not be tolerated:
    a) ranting, raging, "temper tantrums" or personal fights with other members
    b) pornography, racism, hate-speech, etc
    c) anti-game, anti-company, or other types of "soapbox rhetoric"
    d) disrespect towards other members including staff and developers
    e) spamming, mass-mentions, emoji abuse, etc
    f) antagonizing or belittling others, or attempting to provoke another
    g) general toxicity towards others
    h) discussion of religion, politics, or other "worldly inflammatory topics"
    i) discussion of game breaking bugs or exploits
    j) other non-specific examples a program coordinator may find not healthy for the program

    We ask you to please keep it PG-13 and we appreciate your cooperation. Please try to keep discussions in the appropriate channels as much as possible. Moderators reserve the right to keep the discord chatter within program protocols. As we have invited the BDO Staff to participate with us in this Open Community Discord, we ask that you do not message or ping them. They are very busy keeping the game services in check, and will participate with us as they choose to do so as time allows.

    Additionally, Bug Reports, Exploits, Reporting of Players, etc will be deleted from discord without warning.
    Please use the BDO Official Support Website for reporting these issues via Ticket.
    Rules are subject to update without notice, as the program continues to evolve.

    Deve, our Guardian Bot, employs a very extensive banned-words list, primarily composed of racial slurs, lewd & sexually vulgar phrases, etc. Although we have optimized his word filter as best as possible, there are cases where he may trigger inadvertently, so we advise against excessively long posts as we can not recover whatever he deletes.



    [​IMG]

    "Is there any way that I can help? I'd like to volunteer too OwO ?"
    Of course! We have recently opened up our Assistants role to the public via application. Our Assistants help in a variety of ways and we greatly appreciate them for taking the time to help out! Here are some of the things our Assistants can do:
    • Moderate the Library Discord keeping it line with protocol and the Rules
    • Provide Feedback on the program itself, it's direction and projects
    • Preview Surveys and Polls before launch
    • Encourage constructive discussions
    • Funnel feedback from other community groups to the Library
    • Act as a Liaison between the Library and it's participants
    • Assist participants with questions regarding process & procedure
    • Assist in creating an atmosphere that encourages critical thinking
    Requirements for application include:
    • You must be and remain adherent to all Kakao Games Official Rules & Terms of Use
    • Have an active, non-suspended account or not be under any negative sanctions by Kakao Staff
    • Be knowledgeable of Feedback Library Processes
    • Have and use Discord
    • Black Desert Online must be your primary game
    • Have a desire to help the game and community grow positively
    If you would like to apply, use the following link to submit your application
    https://docs.google.com/forms/d/e/1FAIpQLSeOhc-AMalNdB6yVI4NaWx-em_qsyS5wT7aNWpLTItJ2D4_kg/viewform
     
    #1 Andaro, Sep 12, 2018
    Last edited: Oct 31, 2019
  2. Andaro

    Andaro Archive
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    [​IMG]

    "The time has come! My fellow friends, to talk of other things!
    Of shoes and ships, and sealing wax, of cabbages, and kings!"

    It brings us great pleasure to announce to you a project that has been in the works shortly after the Library began. As every player knows, a games Wiki is a very important source of information, and the Official Wiki should always be the best wiki! Some of our fellow players whom are skilled in the art of wiki crafting have partnered together with some of our awesome BDO Staff to bring together a new and much needed collaboration to do just that. With this collaboration, our Community Volunteer Ambassador Team grows with our new, and official, BDO Wiki Editor! Whom will be assisting our Community Managers with Wiki Information and Design Updates.

    Channels have been added to the Feedback Library Discord where wiki workers can collaborate with our fellow community members, receive and discuss updates and changes, as well as submit your own suggestions and ideas for Wiki improvement!

    You can find more information about this new partnership by heading on over to this thread:
    https://community.blackdesertonline.com/index.php?threads/official-wiki-update.495364/
     
    #2 Andaro, Sep 12, 2018
    Last edited: Nov 1, 2019
  3. Andaro

    Andaro Archive
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    Help the Localizers!

    Localizing is a very rough job, especially when multiple languages are involved, and many times meaning can be lost along the way making stories and lore appear to split or not mesh well together. Thus with your assistance, we will begin to assist by documenting "weird things" and help provide a tracking sheet for localization issues that may slip through the cracks.

    Using the Localization Form you can submit (suggestions) single lines of text that you feel could be revised, and revised in what way, to make a particular part of the story tie in better with the overall story-line throughout Black Desert, or other nuances such as text errors, or out of bounds or missing texts. Lines of text that are involved include dialogue with NPCs, tooltips, texts on items and objects, names and references found in knowledge and quests, bulk text from quests and other references.

    The Localization Feedback Form will populate its own page in the Feedback Library, and comes with several inputs.
    • Localization Language - the language of the text being submitted
    • Identifying method - link to screenshot of the text involved (or other identifying method)
    • Text in question - the text that needs to be revised
    • Text replacement - the suggested revision to the text in question (in the selected language)
    • Feedback - why you believe this revision is necessary and how it would help tie the Story-line together more accurately
    • Additionally you may also use the above form for suggestions for text revisions in which there are simple spelling errors, grammatical errors, symantec and syntax errors.

    Our Wiki Ambassador will be coordinating efforts on this project with the support of the Feedback Library.
     
    #3 Andaro, Sep 12, 2018
    Last edited: Oct 31, 2019
    Whitrix, GM Jeste, Xenosuke and 4 others like this.
  4. Netreiam

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    So do you take posts in this thread or use the website given?​
     
  5. Andaro

    Andaro Archive
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    *Edited to reflect process*

    Please use this thread only for questions regarding the program or Library Processes.
    If you have a suggestion please use the live form.
     
    #5 Andaro, Sep 12, 2018
    Last edited: Apr 6, 2019
  6. Andaro

    Andaro Archive
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    *Update*

    An additional category has been added to the Live Form "Suggestions Category" list : " Environmental /Game World"

    This category can be used when requesting improvements to certain game world resources or environmental variables, such as:

    "Please adjust the candle light of "insert chandelier name here" when viewed in "insert house number location here"

    Or

    "Please fix the coral reef above Pirate Island", "most of the coral reef above Kuit island can not be gathered"

    Please include a screenshot of the environment referenced, in the media links section of the form.
     
    #6 Andaro, Sep 15, 2018
    Last edited: Sep 21, 2018
    resolutesolemnity likes this.
  7. Mana_Mafia

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    I appreciate all the work going into this thread and Google sheet.
     
  8. CM Yukimura

    Community Manager

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    Hello everyone!

    One of the goals here is to gather material that has been discussed by many players and not just individual ideas not taken seriously by any other user, in this way, we can show the community's ideas and concerns to the developers in the most reliable way.

    Thank you Andaro & Company for your very hard work. Thanks to every player who will collaborate in this program. We want to submit constructive feedback every week to the developers and this, if kept well organized, will be much better and could potentially attract developers' attention even more than before.
    Please contact and collaborate with Andaro as much as possible and we will all certainly benefit from it. <3
     
  9. Nyavenger

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    How many times have you ever listened to the community?
    Asking for a friend
     
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  10. CM Yukimura

    Community Manager

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    I do it every day, for real! :)

    The main issue is that many changes in the past went directly into the patch notes without announcing that it came from the community feedback, therefore it seemed hard to believe but that is what happens in a game that is patched every single week (except this one XD); unfortunately the time is very short to communicate what developers are doing on a weekly basis, but trust me we always kept them very busy with players' feedback.

    Please pass it to your friend as well:D
     
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  11. Nyavenger

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    I remember the general feedback being against the pay2win shitshow that happened recently, yet I don't even feel like anyone in the team cares as you are making more money.
     
  12. CM Yukimura

    Community Manager

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    I understand what you mean here, yet we did our best to alleviate that sentiment by giving to the developers more ideas like introducing different ways to get Valks' Cry (Fairy Blessing) and more, even cutting other parts. So far that was the best we could do, but for sure we keep monitoring the feedback in this regard and share all your concerns on a weekly basis.

    Now that suggestions forms are back I can't wait to see what comes out from your new ideas towards the recent updates. :)
     
  13. Mana_Mafia

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    Yuki, believe it or not you guys did very well with the implementation of Valk's Cry, and I haven't heard many people voice opinions to the contrary. The ability to get them from loyalties + fairy petals is wonderful.

    The major disruption came from being blindsided by costume melting. Many, many players are still seething and very upset about that change in particular and every time you bring up the way you implemented Valks Cry it seems very dismissive because we know that you know that isn't the issue.

    Anyway, it's good to see you in this thread.
     
  14. Mana_Mafia

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    @Andaro I have a few suggestions regarding worker empires:

    • Fix the text clipping when viewing worker stats (movement speed, work speed, etc).
    • Make it so that investing in node level affects the quantity of resource gathered from workers. This would have no effect on the time the worker spends to complete the tasks. Pearl Abyss has acknowledged that they know people would like to see a feature like this several times, but never followed through. It would be especially beneficial for valuable resources like Trace of Savagery, Powder of Earth, Eggs, etc. It would not have to provide a large increase, but it would give people an extra energy dump and they would be happy for it. Could potentially result in increased sales of Kam Blessings.
    • Add Master and potentially Guru rank workers for worker empire. Why isn't this a thing already? A lot of people haven't rolled or upgraded their workers in over a year because they're all artisan. With Manos update coming, players and the marketplace will need the additional materials an update like this could provide. PA/Kakao would also stand to benefit from a lot of instant worker promotions being bought.

    I would also like somebody from PA/Kakao to officially tell us what the worker stat "Luck" does. The player consensus is that it has absolutely no effect on anything at all. Please?
     
    #14 Mana_Mafia, Sep 26, 2018
    Last edited: Sep 26, 2018
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  15. Andaro

    Andaro Archive
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    I know over a long time I have personally witnessed and talked with players that have discussed why there are not "Master or Guru" worker promotion levels. I can only venture guesses as to why it was no so in the beginning, but because I have seen enough talk of it, and I quite agree that players would enjoy this, it had already been recorded in the Library under Ref# BD0036

    To the Worker Node levels, I have heard many thoughts on this, some positive and others negative, as it has been a discussion had for a very long time now. Some say it does increase the amount of materials acquired, but only slightly, and others say it does nothing. Personally I have noticed a slight improvement on the amount of materials collected, as I have leveled up my Grain worker nodes, but as I have not scrutinized before and after, I could just be mistaken. Nevertheless I believe this is an important part of the game that players would like to know about. As such, I have entered this note into the Library as a Communications Request / Developer, in hopes we might have some light shed on this. Ref#BD0092

    The worker "Luck" stat, as many life-skillers suggested, that I have spoken with, increases the chance to proc on a rare material, such as Traces from an excavation node. Nevertheless, many players have also wondered about this for quite some time, and thusly this has been recorded as a Communications Request / Developer under Ref#BD0093

    (i have a feeling that Worker Node Level, and Worker Luck Stat are related to each other, the same way a Node & Player Luck Stat are related)

    And I believe this is what you are referring to in regards to "Worker UI text clipping". This note has also been entered in, Ref#BD0094
    upload_2018-9-26_15-4-38.png
     
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  16. Strycer

    Strycer Kunoichi 61 EU

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    Where are the 2.0 surveys btw?^^ it jumps from 1.2 to 3.1
    Where ist 3.0?
     
  17. Andaro

    Andaro Archive
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    not yet released :3

    Good eye :p i had intentionally skipped ahead to give everyone some more tasty to enjoy since the last one had the bitter taste of techyness
     
  18. ElectroStingz.

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    SilverWolf, SillySin and elephantgrey like this.
  19. ASHURA_GOUKEN

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    i have no idea idea where to post this, but i would like some feed backs ad suggestions, this is a striker costume i would like promoted and eventually made reality ont he market, it is hand drawn and very original, all the idea are from me, i have many more and can do costumes for any and all classes, strikers have a limited ammount of costumes ingame, we might actually almost ne neglected when ti comes to costumes, here is one of my costumes i drew up, please like and share so that this can be made a reality.y upload_2018-10-4_21-33-48.png
     
  20. Mana_Mafia

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    Make it so that having a hedgehog lets you proc bonus milk if you choose to gather from cow milking minigame...

    Milk is too scarce and it will only get worse with Manos butchers knives.
     
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