Knowing why someone lives is interesting because there may be something I don't know about that can change your vision of the game. And if it's something that doesn't concern you, then you can go on with your day. But of course in these threads there are always insecure people who go on the defensive and aggress the player who felt they had something to say. Fortunately there are still rational people who just discuss the matter. In the end, OP is missing a lot of information. It's weird. I haven't got a lot of interaction with CS. It was responsive but not the replies I wanted. All I can say is that they're working, but they're really not doing the extra effort to satisfy a customer. Just the strict minimum, sticking to their own arbitrary rules. You can think whatever you want about what's due or what's courtesy with customers, but the results is that I don't want to make an effort to spend money in their shop. So it's their problem to see if it's worth to make an effort to convince customers to spend. Though I doubt they even know about it, let alone do the maths.