Lo there do I see my sisters and my brothers… Lo there do I see the line of my people, back to the beginning! The first ticket you’ve ever sent us was shortly after the Alpha phase - 5th of November 2015. That’s 1378 days ago. We were a much, much smaller team back then, and we’ve come a long way since. Not to mention the rivers of coffee and energy drinks that fueled us throughout. Oh, and lets not forget pizza Wednesdays, because especially during maintenance we want to be there to support you as much as possible! With how tickets tend to come in waves that devour us for a while and hinder our usual response times, we’re amazed it actually took more than 3.5 years for this to finally happen. You have sent us over 1 MILLION tickets! It has been a crazy, amazing journey so far. Anyone remembers these teeth? No? Check them out, kekeke! We’ve shared laughs, tears, given and received hugs, exchanged plenty of cat pictures, helped you ask your significant other THE question, officiated weddings, been there to pay respects to players that passed away, dived into the nether to retrieve your accidentally deleted items, prematurely released fairies, and looked into all kinds of possible troubles that you’ve encountered. We even killed spiders for that one player who was too scared to face them… because GM Rhotaaz certainly does not approve of spiders. Most of the time (aside from an occasional forum/reddit post), you don’t really get to see tickets sent in by other players, or have a high chance of meeting most of our GMs, for we are many. While our priority is to remain professional, we also enjoy being creative at our job and like to show you that we share your passions, so today, we’d like to offer you a glimpse into this journey, and some of the things we do for you! ▲ Here GM Hali granted a Xmas wish and swapped one of our player’s Shudad set over to another character. ▲ From time to time, we get gems like this from YOU. It’s hard to describe how much it brightens our day and gives us more power to go all the way to 11! ▲ GM Azurtle takes his tickets extremely seriously. ▲ GM Kaioken’s boom boom reply to a fishing game enthusiast. They really liked to SMASH SMASH those fishies. ▲...or that time GM Dew ended up on Reddit following a very thorough investigation of a crystal restoration request. ▲ GM Endlaive shared this quality art with the whole office. Very eye-opening, especially when going to grab that morning drink! ▲ When players are unhappy they don’t get the desired boss drop, and then their enhancement also goes wrong… there’s GM Azurtle’s singing magic… and a special postcard from Karanda herself! ▲ When your birthday cake refuses to cooperate, you can count on GM Shikai to convince Black Spirit to bake you a new one! ▲ GM Fry and his… special ability to convince released fairies to return. Please allow a re-adjustment period for your fairy following this… procedure. ▲ We have all sorts of personalities. Some of them are otterly out of this world. ▲ Sometimes we get questions that are slightly less game-related, but they’re not any less important for us! GM Felaxus swooped in all his bunny-loving pink glory to chime in on player’s question - who’s the best GM? As you can see, we have changed throughout this time, tirelessly reviewing our policies and replies to offer you a continuously better experience and more fun in-game. We even have a special Council (with hats!) that suggests new solutions, to be even more player-friendly. It is not even our final form yet And you can help us improve by sharing your feedback! Either through the link sent by the GM as they close your ticket, or by the mail that follows up shortly after, you can tell us how we’ve served you at that moment. Was it good, was it fast? Or were you disappointed and would like a new evaluation of your cause? It’s dangerous to go alone, take this! A fair bit of policies can be found on our Knowledge Base, along with guides and announcements regarding hot & trending issues. It’s always good to check there before sending us a ticket, as it can save you time in having to wait for a reply from a Game Master. However, no issue is too small or insignificant, so if you’re still unsure or need more help, we’ll always be there for you! Thank you for your patience and the trust you’ve put in us. For all the special moments and adventures we’ve shared and for many more to come! We’re in this together.