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Staff Response Game Crashing In CharacterCreation

Discussion in 'Technical Support' started by efan, May 30, 2018.

  1. efan

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    Hello, im new to the game and it keeps crashing in the character creation section. Once the game closes, i get an error: 'error: XIGNCODE3 detects executed game client as multi times.' I have no idea what this is telling me and i do not know what to do, it took me 36 hours to download the game so i would really like some help xD thank you
     
  2. Shenkt

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    The anti-cheat software thinks you have 2 sessions of BDO open. The game only allows one.

    Easiest fix would be to restart your computer. Run BDO as Administrator.

    If you still get it after trying that, open task manager (ctrl+alt+del) and see if you more than one blackdesertonline exe running. Close the duplicate if it is there.
     
  3. PM Horizon

    Project Manager

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    As previously mentioned, an easy way to solve this is to close all Black Desert Online and Xigncode related processes from your Task Manager. Alternatively, you can simply restart your computer.
     

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