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Staff Response Game Launcher crashes before Login, every time

Discussion in 'Technical Support' started by Qasim, Apr 12, 2018.

  1. Qasim

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    Launcher was working fine as of Apr 11, 2018. Not sure what is happening, but every time I open the launcher it crashes within 10 seconds.
    qwedwqfw.png wrdfwfw.png
     
  2. agni

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    After reloging today I receive Launcher error message! What`s happened again? 2018-04-12_114535.png
     
  3. Pils

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    The same problem here, the launcher has stopped working for me too. Yesterday was all fine
     
  4. phoenic

    phoenic DeSoi Warrior 62

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    same problem here
     
  5. Melder

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    Same here everything was fine last night after the update and today impossible to launch the game I barely have the time to log in and it crashes ..
     
  6. Qasim

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    I've tried restarting, checked through the known launcher issues, no luck so far
     
  7. RiaStarchild

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    Same. I patched last night, logged in. Today it doesn't work. Win 10. Then I tried on the pc from my husband, Win 7. Same issue.
    I deinstalled my game, got the launcher from the page and yes. I can't even download game becuase the launcher doesn't work.
     
  8. Jasonn

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    Guys i'm pretty sure this issue is due to windows 10 latest update i was able to login after the patch, but my pc just updated a few hours ago, now every time i had tried to run the launcher it will always crash/freeze.

    I have download the game downloader and when ran would run the launcher and would have the same results.
     
  9. agni

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    I`m with Windows 7 Home Pro 64 bit - have the same problem. The reason is in the working on Fairy problems. Hope that Kakao will resolve soon this. Just they ruined somehow the Launcher.This is not a problem connected with OS. Or our PC`s.
     
  10. Geb4sh

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    cant login. cant reinstall the game

    upload_2018-4-12_10-58-2.png
     
  11. Pandoro

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    I think it's an issue with black desert and not our PCs, it's happening to a lot of my guildmates and to both my PCs (one with win10 and one with win7)
     
  12. Qasim

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    Don't think it's a win 10 issue, I'm on Win7 also like Ria said it doesn't work for it either
     
  13. Jasonn

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    I'm using windows 10 pro and after my update my launcher had this issue, i have even tried reinstalling the game but it uses the launcher to download the content so even that freezes.
     
  14. agni

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    Kakao just broke the Launcher. Retrograde Mercury... Must wait and do something sensible in the real life.
     
  15. Blackthorn

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    Same thing happened to me since last patch. I can't even reinstall the game because the launcher crashes on startup.
     
  16. Beezz

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    Got the same problem since this morning too!
     
  17. Madelvampiro

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    Same here, I´m on windows 8.1 pro, so it isn´t related with OS version. Is something about the launcher update...
     
  18. agni

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    We need compensaton! Again waiting to resolve for hours. All plans are ruined today, haha!
     
  19. oonabot

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    I am also unable to log in, the game crashes within a minute, it can't even patch.
     
  20. LordLeshil

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    I am having the same issue. Even when I remove the game and try to reinstall the launcher keeps doing the same thing on install. I'm on Windows 10.
     

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