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Staff Response Garmoth loot issue - Updated on 13th May

Discussion in 'News & Announcements' started by CM Jeste, May 1, 2020.

  1. CM Jeste

    Community Manager

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    Greetings adventurers,

    Following the changes in 29th April 2020 patch, we have discovered an issue where looting Garmoth at the end of the fight was impossible on certain channels. We are currently actively working on a fix and we will try to resolve this as soon as possible.

    We apologize for the inconvenience and we will keep you updated on this thread with any information regarding the situation, before next Garmoth scheduled spawn.

    [Updated on 13th May]

    • The following compensation will be sent to all adventurers (EU and NA) for the staggered maintenance performed earlier this week to resolve the non-loot issue that occurred on April 30 when Garmoth spawned in the NA Kamasylvia 4 server.
      • Case 1: For both EU and NA adventurers.
        • This applies to any adventurer who were logged into the game 30 minutes before and after Garmoth's death (April 30 19:55 PDT–April 30 20:55 PDT or April 30 21:55 CEST–April 30 22:55 CEST) but were not in the NA Kamasylvia 4 server.

        • Compensation: Garmoth Reward Bundle (Advanced) x1
    • Case 2: For NA adventurers who experience the non-loot issue
      • This applies to any adventurer in the NA server who were logged into NA Kamasylva 4 server 30 minutes before and after Garmoth's death (April 30 19:55 PDT–April 30 20:55 PDT).

      • Compensation: Garmoth Reward Bundle (Advanced) x2
    • Please note Case 1 and Case 2 compensations do not stack and Case 2 takes precedence over Case 1. This means if you fall under Case 2, you will receive only the compensation for Case 2.

    • If you were logged in but inactive during the periods mentioned above, you may not be eligible to receive the rewards.

    • Please check your in-game mailbox after maintenance if you fall into the group above.
    • Additional Garmoth Summon
      • On Thursday May 14, Garmoth will appear one additional time in both EU and NA servers.
        • After the initially-summoned Garmoth is defeated on Thursday, a second one will appear within a few minutes.

    [Updated on 15th May]


    • Additional Garmoth Summon has been cancelled. Please find details <Here>


    - The BDO Team
     
    #1 CM Jeste, May 1, 2020
    Last edited by a moderator: May 14, 2020
  2. Mewts

    Mewts Lahn 61 EU

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    Can you tell us on which channels this happend?
     
    Kymaera and warriors like this.
  3. Flixerine

    Flixerine Ranger 63 EU

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    To be honest, I was hyped for the garmoth changes, and then, well, not that much really changed. Still a lot of sitting back and watching her flap about.

    There also seems to be a lot of desync/freezing during the fight now, right after she summons the kagtums.
     
  4. v.klishev

    v.klishev Striker 62 EU

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    Yeah on some channels while the Kagtums were alive the lag/desync went out of control. Earlier I was watching a vid from SEA servers and also noticed that the person recording was lagging during kagtum phase, so it seems there is a separate issue with that as well.
     
  5. Helwyr

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    Velia 6 was a mess didn't get loot and disconnected twice during the fight which has never happened before, friend didnt disconnect and still didnt get anything.
     
  6. Mordhier

    Mordhier DTrel Sorceress 62 NA

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    I had assumed the lag was a local issue, but now that you mention it I had the problem at the same time when the Kagtums spawned.
     
  7. Yajitia

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    I died twice at Garmoth was hard even running out of the way of his aoe's broke a han hoom crystal worth 106 mil and a corrupt crystal worth 34 mil.
    The han hoom crystal hurt the most at least it was one not all 4
     
  8. Total weeb

    Total weeb Ranger 63 NA

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    Fix the lag that came from the changes tnx :)
     
  9. FairlyEnjoyable

    FairlyEnjoyable Lahn 62 NA

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    I'd suggest emailing support over that. They're pretty understanding.
     
  10. Scratchnutz

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    will we be receiving loot to compensate for all of use that didnt get loot from garmoth or are you guys just looking into fixing it so it doesnt happen again?
     
  11. Andaro

    Ambassador

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    No need. A new quest series in Ordyllita, although difficult, will allow you to receive the Inverted Garmoth Heart
     
    FairlyEnjoyable likes this.
  12. CM Jeste

    Community Manager

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    Dear Adventurers,

    Garmoth will appear as scheduled for now.

    However, please note that certain server may experience the same issue and we are still investigating. We are currently discussing compensation for affected players. Thank you for your patience and understanding.
     
  13. AtomicPotato

    AtomicPotato DarkKnight 62 EU

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    Server lagging really hard on kagtugnak's spawn, they themselves also lagging, after they dead server goes back to normal.
     
  14. MinMaid

    MinMaid Maehwa 1 NA

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    Compensation = Cron stone
     
  15. Amirite

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    We could feel the lag on may servers when she spawned, just saying. A lot people talked about in chat.
     
  16. Ravers

    Ravers DarkKnight 62

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    So the update is you guys did nothing? Cool
     
  17. Ponge85

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    People already analyzed that questlne. It is not too difficult, but it is tedious, time gated, streched out, and most importantly, expensive. You will have to invest billions to do the entire questline. I don't know how high the price and demand will go up in our region, and whether it will worth doing or not, but it seems better to buy on market.
     
    #17 Ponge85, May 4, 2020
    Last edited: May 4, 2020
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  18. FairlyEnjoyable

    FairlyEnjoyable Lahn 62 NA

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    Though, I think that's pretty fair considering how rare the item is to get alone, and it is worth quite a lot.
     
  19. Ponge85

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    But what is the point of the questline, if you can get the item for CHEAPER and FASTER from the marketplace (as of now, yes)?
     
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  20. FairlyEnjoyable

    FairlyEnjoyable Lahn 62 NA

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    I'd assume because some folks have an easier time putting in their menial funds here and there over the course of a questline rather than in one purchase. Some people have a hard time saving.
     

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