There are only a handful of seasonal servers, and the server chat is downright awful. With so few servers, there needs to be GMs in them nonstop to be watching server chat. New players are getting extremely frustrated at the amount of "lol google it", emote spamming, vulgarity, ASCII images of breasts and dicks, RMT/service offerings and the general lack of help. So please. Just be in the servers and temp-ban the people that deserve it. The #1 this game loses potential long-term customers is when this kind of behavior is allowed. The experience would be five thousand percent better if the chat was just moderated.