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Staff Response Hotbar not saving!

Discussion in 'Bugs - Archive' started by Icon-Army, Aug 1, 2019.

  1. Icon-Army

    Joined:
    Feb 24, 2018
    Messages:
    21
    Likes Received:
    21
    Anyone else having this problem? I have had to remake my hotbar 3 times this week. Everytime after I log back in. Anyone else????
     
  2. GM Fenix

    Game Master

    Joined:
    Sep 26, 2018
    Messages:
    1,375
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    388
    Hi @Icon-Army

    Please try the following to resolve the issue:
    1. Make sure you have enough free disk space on your HDD/SSD
    2. Delete the UserCache folder in "Documents" -> "Black Desert"
    3. Delete the Cache folder in your game installation folder.

    Deleting the cache will result in parts of the UI and settings being reset.

    Following this method should also fix almost any future graphical or keybinding issues you may experience too.

    If this still doesn't fix the issue, please attempt a file repair.
    To attempt a repair you just need to do the following:
    1. Go to the Black Desert Online installation folder. (Usually C:/Program Files(x86)/Black Desert Online)
    2. Rename the following file: version.dat to config.filecheck
    3. Restart the launcher and it will repair your game files

    If this does not fix your issue, please send a ticket into our team here.
     

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