Greetings Adventurers, This topic has been made to provide everyone with quick links to the proper reporting channels for various issues. Please refer to the points below and use the proper links to submit reports to us. Server Connectivity & Lag Report Server Related Issue Here While playing if you experience server lag such as non-responsive monsters, delay in loot windows appearing, repeated disconnection use this form. Exploits & Hacks Report Exploits & Hacks Here If you witness a player you believe is using Third Party Software, please submit a report via this form with all evidence you can provide, especially video if possible. You can also use this form to report any illicit software you discover and we will review your report and take the proper action as per our policies to resolve such cases. Forum Moderation Dispute email@example.com If at any point you need to dispute an action against your forum account or the actions of the moderation on the forums, please contact the Community Management Team via the provided email. Ticket Resolution Disputes firstname.lastname@example.org If you wish to contact someone regarding a response you received on a support ticket please send an email to the Customer Service Review Team. Game Suspensions & Bans Appeal a Suspension or Ban If your game account has been banned or suspended and you wish to appeal this action you can use this form to file your appeal and it will be reviewed by the Customer Support Team. Customer Support Contact Customer Support If you have a problem with your account, a game bug or a technical issue please submit a Support Ticket and our Customer Support Team will work with you to find a resolution CM Richter Richter@kakaogames-us.com You can reach CM Richter directly via the e-mail listed above. Avalace email@example.com If you would like to share your fan art on our social media, please send it to the e-mail listed above.