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How to contact the BDO Team

Discussion in 'General Gameplay' started by CM Aethon, Mar 16, 2017.

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  1. CM Aethon

    Community Manager

    Joined:
    Oct 4, 2016
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    Greetings Adventurers,

    This topic has been made to provide everyone with quick links to the proper reporting channels for various issues. Please refer to the points below and use the proper links to submit reports to us.

    • Server Connectivity & Lag
      Report Server Related Issue Here
      • While playing if you experience server lag such as non-responsive monsters, delay in loot windows appearing, repeated disconnection use this form.
    • Exploits & Hacks
      Report Exploits & Hacks Here
      • If you witness a player you believe is using Third Party Software, please submit a report via this form with all evidence you can provide, especially video if possible. You can also use this form to report any illicit software you discover and we will review your report and take the proper action as per our policies to resolve such cases.
    • Forum Moderation Dispute
      forumdisputes@blackdesertonline.com
      • If at any point you need to dispute an action against your forum account or the actions of the moderation on the forums, please contact the Community Management Team via the provided email.
    • Ticket Resolution Disputes
      csreview@kakaogames-eu.com
      • If you wish to contact someone regarding a response you received on a support ticket please send an email to the Customer Service Review Team.
    • Game Suspensions & Bans
      Appeal a Suspension or Ban
      • If your game account has been banned or suspended and you wish to appeal this action you can use this form to file your appeal and it will be reviewed by the Customer Support Team.
    • Customer Support
      Contact Customer Support
      • If you have a problem with your account, a game bug or a technical issue please submit a Support Ticket and our Customer Support Team will work with you to find a resolution.
    • Jouska
      jouska@kakaogames-us.com
      • If you would like to contact me directly please send me an e-mail, this allows me to keep better track of messages and store more than the forum software is designed to handle.
    • CM Aethon
      aethon@kakaogames-us.com
      • You can reach CM Aethon directly via the e-mail listed above.
    • CM Serenity
      serenity@kakaogames-us.com
      • You can reach CM Serenity directly via the e-mail listed above.
     
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