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Staff Response In-game web pages not displaying (Beauty Album, Guild Rankings, Wiki & more)

Discussion in 'Technical Support' started by PM Horizon, May 15, 2018.

  1. PM Horizon

    Project Manager

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    Greetings adventurers,

    We are aware that after the patch on the 9th of May, some players are unable to see in-game web pages, including the Guild Rankings, Beauty Album, Wiki, and more.

    Our developers are working on resolving this issue; for now, as a possible temporary solution, please add the whole Black Desert Online folder to your Antivirus exceptions. If that does solve the issue for you, let us know in the comments below.

    EDIT: As a workaround, please set your Launcher's compatibility mode to Windows Vista (Service Pack 2). You can do that by following the instructions below:
    • Right click on your Launcher.
    • Go to Properties.
    • Open the Compatibility tab.
    • Check the "Run this program in compatibility mode for" option, and select Windows Vista (Service Pack 2).
    [​IMG]

    Keep in mind that this option will temporarily affect your game's loading performance.

    Thank you for your patience and understanding.
     
    Papriika likes this.
  2. MrNumnut

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    Tried turning off every protection i have and made an exception in firewall for Conherent aswell, neither solved it.
     
  3. trigger7

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    I tried adding the whole BDO folder, as well as BlackDesert32.exe and CoherentUI_host.exe to my antivirus exceptions (I'm using Microsoft Security Essentials), and restarted the game, and it seemed to work !

    I can now access the in-game web pages.

    I'll report back if the problem reappears.



    EDIT : Aaaaand, just as I wrote this message, the ingame windows became blank again.
     
  4. ghoulz666

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    I already added that crap to my exclusions. Hope this gets resolved before Lahn pre-creation.
     
  5. Gharlane

    Gharlane Witch EU

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    Completely disabling the antivirus did not solve this for me.
    Events, crafting notes and wiki pages work for me initially, but as soon as I try to access anything else that uses coherentUI (including the guild info page since the saying of the day seems to use it) the process then crashes and any such page no longer works (including events/craft notes/wiki).
    It seems to be the pages that try to access gameweb-eu400.blackdesertonline.com that always causes this.

    Edit: 16th May maintenance has not changed the issue.
     
    #5 Gharlane, May 15, 2018
    Last edited: May 16, 2018
  6. MrNumnut

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    Did you guys just really start an event that requires the beauty album, knowing many of us can't even use such 'web' pages?
     
  7. Talashandy

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    This did not fix the issue. Still having a problem accessing anything web-related.
     
  8. Pixera

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    Tried everything and still seeing this every time.
     

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  9. DownrightCynical

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  10. Krystin

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    Same problem here. Created a new Lahn, opened up the Beauty Album, get a blank interface background.

    Added exceptions for the BDO directory as well as specific exceptions for BlackDesert64.exe and CoherentUI_Host.exe to my antivirus, looked at my firewall logs and saw no hits in the timeframe BDO was running but disabled it temporarily, restarted BDO, still getting the blank interface background.

    I don't know if it is relevant, but I'm on a VPN (which, incidentally, causes problems when buying Pearls -- I have to go to another computer not on the VPN [and thus less secure] to do so). My current exit node is in the Chicago area.

    I've let the Beauty Album sit for several minutes while writing this message and it still has not loaded up.
     
  11. Fryu

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    If it helps whenever I try to first open up the Beauty Album from character creation I get an error in my event viewer that has to deal with CoherentUI_Host.exe inside the bin64\host folder.
     
  12. Aka_Necris

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    same issue here too, been happening for at least a week now, noticed when I made a new toon after getting enough loyalties for another character slot, could not use the beauty album at all and it comes up with a UI error.
     
  13. VorteX332

    VorteX332 Tamer 61 EU

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    Urgent Maintenace incoming and nothing about CoherentUI crashes mentioned yet. Can we expect any fix soon?
     
  14. Gharlane

    Gharlane Witch EU

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    From some of the threads in the bug forum:
    This works for me, and someone else found that just setting it to windows 7 also works(server down so I can't check that).
     
  15. Pixera

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    The above solution has worked for me as well, set to windows 7.
     
  16. DownrightCynical

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    This worked, I set it to Windows 7.
     
  17. Talashandy

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    This worked for me, but it has cut my fps by 3/4. The whole game locks up constantly. Not worth the workaround (and already too late to upload my design to the beauty album anyway, since i can't get back on my Lahn to save pictures.
     
  18. Nixtreffer

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    have someone noticed lag ?
     
  19. Pixera

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    Yea I have noticed a significant amount of lag now.
     
  20. MrNumnut

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    Can confirm that setting compatibility to windows 7 works aswell for me, finally solved.

    Thanks!

    *Edit: Can also confirm this causes alot of lag.

    *Edit Edit: This is unplayable and i had to revert to previous compatibility.
     
    #20 MrNumnut, May 17, 2018
    Last edited: May 17, 2018

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