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Issues with Deutsche Telekom

Discussion in 'Technical Support' started by GM Horizon, Dec 3, 2018.

  1. GM Horizon

    Game Master

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    Greetings adventurers,

    One of our highest priorities is to provide a smooth gameplay experience for all players; so when an issue impacts your enjoyment of the game, we look to find a solution as quickly as possible.

    It has come to our attention that a considerable amount of players on the Deutsche Telekom network have been experiencing network related issues including packet loss and high latency.

    This is a situation that we are actively investigating at the present time - if you are affected, we recommend contacting Deutsche Telekom’s Customer Support service for additional help.

    In addition, we are working with Deutsche Telekom to identify and correct the issue.

    We apologize for any inconvenience or disruption this matter has caused.

    - BDO Team
     
    Diazine, Spartakatz and Spectrari like this.
  2. Spartakatz

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    Was fine during weekend, today problems are back, 25% packets lost.

    [​IMG]
     
  3. Darkfatal

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    Yeah, exactly the same as @Spartakatz, with the small difference that i have it everyday!
    Tomorrow another guy from Telekom is coming over to check if something can be done.
    I hope you guys will find a solution :(
     
  4. Spectrari

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  5. Diazine

    Diazine Kunoichi 61 EU

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    You can get around and fix it with a VPN for now. I recently switched to Telekom because I was told of their good service. Hope that wasn't a mistake.

    First an entire year of 300+ ms latency during peak hours with Vodafone, now same issue with Telekom. It never ends.

    D:<
     
  6. Spectrari

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    Today is the first day i don't have insane laggs, but ping is still quite high on those Muenster/Amsterdam nodes (40-60 ms instead of 20-25ms)
     
  7. Jeanina

    Jeanina Sharivar Lahn 60 EU

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    Today im getting constantly connection loss issues =(
     
  8. Havenn

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    What about all the ATT players having issues??? @GMHorizon
     
  9. Kazenana

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    Please fix that awful issue. The game is unplayable. Missing world bosses, items on market place etc. and it's ONLY BDO. Wasting my value packet for nothing.

    All other games are fine. It always starts around 18:30 gmt+1
     

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