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Kalqueesh Monster Loot Issue Follow-up Notice

Discussion in 'News & Announcements' started by CM Yukimura, Nov 4, 2020.

  1. CM Yukimura

    Community Manager

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    Greetings Adventurers,

    After our announcement for the Kalqueesh Monster Loot Issue, we’ve continued to monitor the many concerns raised by Adventurers.

    First off, we sincerely apologize for our previous notice lacking detailed explanations on what caused this issue to occur and how we would prevent similar issues from occurring in the future, especially when such an issue could directly impact an important part of gameplay.

    The primary cause of this issue was the deletion of “Ancient Power - Black Shard”, “Black Stone (Armor)”, and “Power Engine of Ancient Weapons” from the obtainable loot of Kalqueesh during the process of upgrading the loot for Valencia region Gatekeeper monsters in the October 21, 2020 (Wed) update. Afterwards, we confirmed that the verification process of comparing past data was skipped, which resulted in the data being applied to the live servers in this missing state.

    Despite this verification process, since the issue was the result of the verification step being skipped entirely, we’ve re-examined the current process, and we plan to implement an automatic process that can detect and verify any data that is added, deleted, or changed as soon as possible, so issues like this will not occur again.

    The entire Black Desert team fully understands just how important obtaining loot is in Black Desert. We will do our utmost to prevent similar issues from occurring in the future with a more thorough verification process as our basis.

    For the past 2 weeks, Adventurers have played in Hystria Ruins with the goal of obtaining loot, and we are fully aware just how demotivating this issue could be for those Adventurers.

    While we might not be able to fully satisfy our disappointed Adventurers, we’ve prepared the two following compensations to best preserve the time and effort everyone put in as much as possible.


    1. Items that were not obtained normally due to loot being missing will be compensated in the form of an item bundle.

    We’ve been examining the game records for loot obtained by all Adventurers with a record of playing in Hystria Ruins since the October 21, 2020 (Wed) maintenance. We will be providing a Kalqueesh Reward Bundle to all Adventurers whose game records are verified according to the criteria below once we examine all the game records before the November 4, 2020 (Wed) maintenance. Even though this issue only affected Kalqueesh, please note that the compensation was calculated based on the total amount of loot obtained in Hystria Ruins to make it as efficient as possible.


    [Considered Criteria and Calculation Method]
    • Depending on the total amount of loot obtained by Adventurers with a record of looting monsters in Hystria Ruins during the time the issue was occurring, we calculated the time each Adventurer spent defeating monsters according to the amount of loot that was obtainable per hour.
    • Based on this time, we calculated the size of the Kalqueesh Reward Bundle according to the number of Kalqueesh monsters that can be defeated per hour. (The number of Kalqueesh monsters that can be defeated per hour was calculated according to the number that can be defeated in Hystria Ruins by an experienced player with gear at 300 AP.)
    • The Kalqueesh Reward Bundle includes loot you obtain when you defeat 10 Kalqueesh.
    • The Kalqueesh Reward Bundle takes into consideration the buffs that increase item drop rate that can be applied while defeating monsters, and the bundle was created with these buffs active in mind.

      (Power Engine of Ancient Weapon was replaced with Gold Bar 10G x3.)

    [List of Considered Item Drop Rate Buffs]
    • All consumable items that can apply an item drop rate buff
    • Increase from Obtainable Knowledge, Pets, other separate buffs

    2. As a token of apology, all Adventurers will be given item drop rate buff items.

    As this issue not only inconvenienced Adventurers who were directly affected, but gave concern to all Adventurers who play Black Desert, we will be providing the compensation below as a token of our apology.

    1) Item Rate +50% Buff
    • 2-week long on all servers after the November 11, 2020 (Wed) maintenance
      • November 11 (after maintenance)–November 25 (before maintenance)

    [Updated November 10]
    • 2-week long on all servers excluding Arsha servers after the November 11, 2020 (Wed) maintenance.

    2) Items Given to All Adventurers
    • Item Collection Increase Scroll: Advanced (60 min) x5

    • GM’s Blessing 3 (1h) x3
    ※ The Kalqueesh Reward Bundle and items given to all Adventurers will be sent by in-game mail during the November 11, 2020 (Wed) maintenance.

    Once again, we sincerely apologize for the concern and disappointment caused by this loot issue.

    We understand just how any mistake related to our service, no matter how small, can become a serious and critical issue for our Adventurers. We will do our utmost to prevent such issues from occurring in the future.

    Thank you for your patience and understanding.

    ______

    [Updated November 13]

    We have discovered Kalqueesh Spoils Bundle compensation was not sent to all adventurers affected with November 11th maintenance.
    The additional Kalqueesh Spoils Bundle will be sent to the remaining adventurers with November 18th maintenance via in-game mailbox (B).
    We apologize for the inconvenience.
     
  2. AtomicPotato

    AtomicPotato DarkKnight 63 EU

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    Are you sure you not misspelled Kalqueesh with Tukar Balten and Elten ?XO
     
  3. Elisabeth Soul

    Elisabeth Soul Archer EU

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    The sad part is that this isnt even an announcement from Kakao Games but from Pearl Abyss, knowing that we got a copy/paste from SEA.
    It would be GREAT if in the future you specify clearly when the announcements come from the developer or the publisher.
    If the publisher is not even going to take its own time to give us a proper self elaborase announcement regarding an issue, whats the point on having you as a publisher instead of PearlAbyss ?
     
    SilverWolf likes this.
  4. Andaro

    Ambassador

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    +50% drop rate for 2 weeks
    [​IMG] YAAAAAAHHHHHH!!!!!
     
  5. Lectro

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    Has the Kalqueesh loot/drops been fixed yet? You're saying you noticed the problem and are compensating people which is nice but I'm just curious if it's ok to grind there yet
     
  6. Sethox

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    note to myself read it twice !
     
  7. Yominur

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    Lul Ok, thats why...I wondered why I had worth grind.

    thx for Info.
     
  8. Ghostrack

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    November Enhancement Aid
    • Event 1. The Legendary Thief
    • Period: November 4 (after maintenance)–December 2 (before maintenance)
      • You can purchase special items from NPC Fawner Morden who will appear randomly in Velia, Heidel, Calpheon, or Altinova. You can also perform Simple Alchemy to process these special items with others to create items like Advice of Valks!
    • Event 2. Moonlight Stone Challenge
    • Period: November 5 (00:00 UTC)–December 1 (23:59 UTC)
      • Complete Black Spirit quest, log-in challenge, and playtime challenge to obtain items to create tempered stones and ultimately [Event] Iridescent Moonlight Stone which you can exchange for Advice of Valks items!
    • Event 3. Morden likes Accessories
    • Period: November 4 (after maintenance)–December 2 (before maintenance)
      • Exchange accessories with NPC Tawner Morden to get Ancient Spirit Dust items.
      • Some blue-grade accessories of TRI (III) enhancement level or lower exchangeable for the "Fawner & Tawner Morden, Thieving Merchants!" won't be allowed to be registered on the Central Market, and accessories already registered will be cancelled and returned to respective warehouses as of November 3, 22:30 UTC.
      • During this event period, all weapon/armor vendors, and blacksmiths will stop selling Mysterious Rings, Mysterious Earrings, Mysterious Belts, and Mysterious Necklaces.
    • Click here to learn all about these series of new events to help you obtain items to aid in your enhancement!
    • this link takes me to this page
     
  9. Angelish

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    Sorry if I'm not catching it... will tent buff money be returned? I had no idea the Kalqueesh were broken. Had I known, I would not have even gone to Hystria, much less spent money on tent buffs. Thanks for the clarification. Edit to add: And the fancy old moon loot scrolls? Was an expensive waste of time the past 2 weeks.
     
    #9 Angelish, Nov 4, 2020
    Last edited: Nov 4, 2020
  10. TeRRoRibleOne

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    You mean they sent out a patch without testing it? I'm so shocked ::sarcasm::
     
    MoonDance17 likes this.
  11. Foggen

    Foggen Musa 64 NA

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    Hey make sure you account for Castle buffs as well.
     
  12. Alufa

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    give elten compass and you are all forgiven :)
     
  13. Lectro

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    Do I really have to submit a ticket to a simple question? Has the issue actually been fixed yet?
     
  14. Alufa

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  15. AtomicPotato

    AtomicPotato DarkKnight 63 EU

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    Only Kalqueesh drop non trash loot now ? I've did 30min with LS+Agris+Tent and have basically 2 scrolls and few black stones, nothing else, drop look like this
    upload_2020-11-5_21-14-40.png
     
  16. Dsar

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    Is this reward bundle a joke? I had like 15h at hystria, got 413 bundles and after opening all of them I got ~400 trash loot and 150 black stones, like seriously? Even the fact that one bundle was supposed to be loot from 10 kalqueesh, so you're telling me that 10 kalqueesh would drop 1 trash loot? Like seriously it feels like it is still broken...
     
    DireWolfClaw likes this.
  17. Avaroxy

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    I got exactly 18 trash loot and 8 bs out of my 18 bundles. It's an insult, that's what these bundles are. It doesn't take into account extra trash from lootscrolls, from agris fever.... it's just a middle finger to the face. Compensation, my derrière....
     
    DireWolfClaw likes this.
  18. Angelish

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    This compensation bundle was INSULTING!!!! I wasted over 200M on tent buffs because you never told anyone it was broken. I used all of my special Old Moon Loot Scrolls. I used max and more Agris. I got 208 pieces of trash for a whopping 3M silver and 79 black stones. Kalqueesh drop more than 1 trash loot with all those buffs. You all should be embarrassed by this compensation. We need compensation for the crappy compensation.
     
    DireWolfClaw likes this.
  19. JM

    JM Tamer 62 NA

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    While i can't complain as I got 2 black shards from 93 bundles but each bundle only dropping 1 trash is strange.
     
    Angelish likes this.
  20. Aderaen

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    The reason you only get 1 trash is that trash was still dropping from the mobs so all the 1 trash you got is extra since the problem was only : "the deletion of “Ancient Power - Black Shard”, “Black Stone (Armor)”, and “Power Engine of Ancient Weapons” from the obtainable loot of Kalqueesh"
    So its its bonus trash you are getting

    Hope this clears it up !
     
    #20 Aderaen, Nov 11, 2020
    Last edited: Nov 12, 2020
    Smileybones and JM like this.

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