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Staff Response Microsoft C++ Visual Library Error

Discussion in 'Technical Support' started by Jhaeza, Nov 9, 2019 at 9:06 AM.

  1. Jhaeza

    Joined:
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    Hey guys,

    since a few weeks, I haven't been able to play BDO (through Steam). I keep getting the same error.

    [​IMG]

    I tried a lot of things to fix this:

    - reinstall BDO (twice)
    - update C++
    - reinstall Steam
    - update drivers
    - use CMD

    .. and nothing works.
    It is only happening with Black Desert Online and it is really frustrating.
    Does anyone have anymore tips?

    Appreciating all of the help.
     
  2. ACEru

    Joined:
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    Hey!
    Im having the same problem since a few weeks.
    I hope someone knows how to fix it
     
  3. Surma

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    I honestly doubt that any1 from support cares i have had something similar " Bad_module_info" error has not allowed me to play for more than 20 minutes before it crashes and i have had no respond to this issue they don't care period.
     
  4. Smileybones

    Smileybones Ranger 61 NA

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    Why are you expecting amateurs to care about every possible problem. If you want professional help, open a support ticket.
     
  5. GM Unruly

    Game Master

    Joined:
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    Hi peeps!

    This error can happen whenever you're a Steam user. These steps should help you:

    - Reinstall Steam (the client itself)
    - Remember to backup your steamapps folder
    - Delete Black Desert Online file in "common" in that steamapps folder
    - Reinstall BDO from the fresh Steam client
    - Transfer back your steamapps folder
     
    ACEru likes this.
  6. Surma

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    i did and the automated respond system doesn't help i am yet to speak with an actual person from support i have tried everything the automated mailing system sends me but nothing has worked all i want to speak with some1 from support that knows what the problem is and how to solve it because i am not the only one with this issue.
     
  7. Smileybones

    Smileybones Ranger 61 NA

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    If you opened a ticket, you need to reply to it by stating that your issue hasn't been solved and you should get a human answer rather shortly.
     
  8. ACEru

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    Im doing this right now, hope it works :))
     

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