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Under Investigation Multiple in-game windows are blank

Discussion in 'Technical Support' started by SirPage, May 10, 2018.

  1. GM Dew

    Game Master

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    The developers have gotten back to us and indicated that it may be caused by an antivirus possibly blocking certain links/windows.

    Could you try temporarily disabling your antivirus, restarting the game, and then checking to see if the issue still happens?

    Best regards,
    GM Dew
     
  2. Gharlane

    Gharlane Witch EU

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    Disabling my antivirus has not solved the issue in my case.
    Opening any window with a coherentui element in it except the wiki, event and crafting notes causes the process to crash and then prevents it from showing anything on those types of windows (including wiki/event/crafting notes) until the game is restarted.

    Edit: The issues with this bug will be compounded this week with the Lahn precreation since people who experience it will not be able to save/load to the beauty album.
     
    #22 Gharlane, May 15, 2018
    Last edited: May 15, 2018
  3. VorteX332

    VorteX332 Tamer 61 EU

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    Does not change anything. Ingame Windows still blank. Said inb4 - UI crashes the moment i try to open something ingame. Started on last weeks patch.
     
  4. Gamo

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    No changes for me too
     
  5. VorteX332

    VorteX332 Tamer 61 EU

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    So CoherentUI keeps crashing even after maintenance, seems no fix is applied at all.
     
  6. Nyanpi

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    Still blank, can't participate in the creation event. Good job!
     
  7. Gamo

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    yeah....me too
     
  8. Dworkin Barimen

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    Tell them to stop using a crystal ball ,and try to predict things ,or guess them.Because no it has nothing to do with Anti-virus programs.Stopped mine (the anti virus i mean) from running,launched BDO ,Coherent UI crashed the second i tried to access my stored settings,re launched,coherent ui crashed the instant i tried to open the beauty gallery ,at that point i gave up turned back on my anti virus ,wrote a ticket.zzzzzzzzzD:<
     
  9. GM Dew

    Game Master

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    Can you please try setting the compatibility to Windows Vista?

    Right click your Black Desert Launcher > Properties > Compatibility tab:

    [​IMG]

    Let us know if this works for you!

    Best regards,
    GM Dew
     
    Wilter likes this.
  10. Gharlane

    Gharlane Witch EU

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    Compatibility mode does allow me to now view these windows but the loading time for the game is slower than normal.
    Getting some new errors in the coherent_ui.log with vista compatibility enabled in case it helps track down the issue:

    Code:
    7132 12:44:00.651312 W | PID: 5528 | 6168 12:44:00.649312 [5528:6168:ERROR:(0)] NOT IMPLEMENTEDHW video decode acceleration not available.
    7132 12:46:29.147806 A | Assert failure: Dispatching a message to a non-active view  8 at UISystemImpl.cpp : 1541
    ASSERT: Dispatching a message to a non-active view
     
  11. PM Horizon

    Project Manager

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    Windows Vista compatibility mode will indeed have an effect on your game loading times, and can also affect other in-game functions such in inventory load times and FPS.

    I will be moving this thread to the Technical section.
     
  12. Nyanpi

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    This is not a solution, I hope you are still in contact with the Developers about this.
     
  13. MissJolteon

    MissJolteon Lahn 60 EU

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    I rather don't want to play on 20 FPS because of this solution because this is what is happening to me. I hope you guys apply a hot fix soon for this.
     
  14. Kozuka

    Kozuka Ranger 62 EU

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    I have also been experiencing this issue for approximately two weeks.

    Upon loading the game for the first time, If I attempt to open the guild information window or the guild ranking page, I receive the windows error 'Coherent UI has stopped working'. These pages then remain blank and do not load.

    If I close the game and try to open it again, the exact same thing occurs without fail.

    Running the game in 'compatibility mode' is not a solution. The fact that so many people are having an identical issue would suggest that it isn't firewall or system related.
     
  15. Kvr4

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    same here since pacth 2 weeks ago
    windows 7 64 here
     
  16. Krystin

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    It did work for me, and indeed it does affect various loading times and the frame rate -- so much so that the game is not playable at an acceptable level.

    However, since I have been able to access the Beauty Album and therefore submit my Lahn for the beauty contest (with zero hopes of winning, even though she's very beautiful), I will be returning these settings to standard compatibility mode so I can once again play the game.
     
  17. Nevelina

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    How do steam users change the compatibility if I click on my launcher nothing is there. Ticket_1.png
     
  18. Moen

    Moen Sorceress 8 EU

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    The problem seeems to be linked to windows7.

    I fix it by switching BDO.exe compatibility to vista

    upload_2018-5-18_2-20-49.png

    But I loose 1/3 of my FPS
     
    piratebeowolf likes this.
  19. ghoulz666

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    Looks like the wrong one, that's some internet shortcut. It's supposed to be an exe file.
     
  20. Nevelina

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    Thanks ! OMG that did it. Finally found the right file :D
     
    GM Kaioken likes this.

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