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My account got hacked and I lost everything how do I recover

Discussion in 'Community Support' started by Articsi, Feb 24, 2018.

  1. Articsi

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    my account got hacked and everything is gone, its a steam account how can I restore it? Please help me
     
  2. MightyMidgit

    MightyMidgit Ranger NA

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  3. Drakias

    Drakias Ninja 61 NA

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  4. Seilla

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    Had the same problem 4 days ago.

    This guy somehow logged in, took my 45 Failstacks and enchanted my boss gear and weapons.

    Sure he failed all TET attempts and crushed two of my accessories too. Now I'm running around in Duo and Asula.

    Is it possible that PA could help me out?
     
  5. AsyaTheBoatKing

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    Someone logged in my account and did a pen roulete he enchant everything to pen and my ogre to tet can a gm please look at my account and set this **** back? Thank you :).
     
  6. Yiikes

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    Consider yourself lucky that you have been saved from this game.

    Walk away now and you are miles ahead.
     
  7. Andaro

    Ambassador

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    tell your room mate to stay off your machine
     
  8. Atron

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    Same thing happen to you to?

    Dam there must be a wild hacker running around trying to enchant stuff ...
     
    Narsi likes this.
  9. SarahGobbi

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    They REALLY need to add 2 step authentication. This is like one of the only MMOS that doesnt have one....
     
    Hakazumi likes this.
  10. Nyrante

    Nyrante Neecros Warrior 61 EU

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    Happened to me aswell!
    Someone took all my T9 awakening materials and failed my courser. :|
     
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  11. Raiya Li

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    CM said they got plans to finally impliment this in the next month or so. The sooner the better tbh....
     
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  12. SarahGobbi

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    Didn't know that. Glad they are taking action
     
  13. Lukasz

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    happened to me aswell... everything tri guess the pen roulette did not work out :P
     
  14. Articsi

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    Well essentially my items were restored but my degraded gear was still kept the same. And they are claiming I am the one who did a pen roulette/roulette with my accessories so I lost billions worth of silver. Nice to know this is how BDO treats its customers especially when I spent over 500$ in this game. @GM Dresden you were in control of the ticket originally I dont know if you can somehow rollback my data, if not then goodbye bdo Im not spending three months to recover... ticket #587409
     
  15. Hakazumi

    Hakazumi Ranger 58 EU

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    I'm starting to doubt if they can even check ip or basically anything that could define who is logging in.
    If that's so then there should be no wonder why they can't tell if someone tried pen on all their items or if it was someone else.
    Someone could hack into your account and delete all items and it would be the same for them as if you did it.
    That's the feeling I have.
     
  16. Articsi

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    Thats what happened to me but it seems they dont care I guess if this is how its going to be Ill spend my money elsewhere and tell my guild mates about it and suggest finding a new game. If I can be this easily screwed over without them caring then so be it. This is definitely not what I spent my money on to be screwed in the last second.
     
  17. Articsi

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    Its sad how months of work goes down the drain and they don't care....(I was nearly softcap)
     
  18. Valestris

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  19. MChrome

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    Happened to a guildie a few days ago. Everything was ransacked - TRI accessories and TET gear all either completely destroyed or down to PRI (and some thrown away even), everything gone...

    He opened a ticket and got the response "you're lying to us, you just rage enchanted loser, lie to us again you stupid idiot and we will ban you". Paraphrased of course, but this is basically the response he got.

    Seems like Kakao's customer support is not actually supporting their customers.
     
  20. LogicaI

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    I'd like to see what this is Paraphrased from. I think this is a wild stretch of the truth.
     
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