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NA Server Connection Issues with certain ISP(s)

Discussion in 'Archive' started by PM Cool, Feb 19, 2018.

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  1. PM Cool

    Project Manager

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    Dear Adventurers,

    We sincerely apologize to bring you another connection issue announcement with NA server.
    We've noticed that on February 18th, 2018 there were many packet losses from certain Comcast players from the East Coast during their connection session. This packet loss was the cause of unusual severe lag and disconnection. We are currently working with our host provider to move this connection traffic through a different route to minimize and avoid any packet losses so that Comcast players will not have connection issues. Please understand that we are working on this issue and will update everyone through this post once the issue at hand is resolved.

    Once again, I want to truly apologize for any inconvenience this may have caused and thank you for your kind understanding.

    [New Update] There was a DDOS attack on Leaseweb's network during 8:08 AM ~ 8:30 AM (PST) on 2/19/2018. During this time, players may have experienced disconnection and/or lag in game. This issue has now been resolved.

    Thank you!
     
    #1 PM Cool, Feb 19, 2018
    Last edited: Feb 19, 2018
  2. Darkuso

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    This is an old meme.
     
  3. Celaiona

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    How long will this go on for? This is ridiculous.
    4th post about connection issues in the past 30 days.
    And even if you do manage to get / stay connected: everything is lagging.
    I have to wait about 10-30 seconds to talk NPCs...

    Leaked image of kakao support generator:
    support.png
     
    #3 Celaiona, Feb 19, 2018
    Last edited: Feb 19, 2018
    Findubar, lerolero, Clairu and 4 others like this.
  4. Toq

    Toq

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    Comcast west coast here, having the same issue, massive packet loss and with 2 machines running BDO, they don't go down together, it's random which gets dropped or stops receiving data, it's been awful the past 2 weeks.
     
  5. Nora_Crescent

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    As an east coast Comcast user, glad to hear it's being looked into! Thanks for the communication!
     
    Skyther, Hayden01091 and SereneDreams like this.
  6. LadyAki

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    disappointed but not surprised lmao
     
  7. Velexia

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    I'm pretty sure I lost more packets than I received tonight.

    Bandaids won't fix this problem.

    Get real servers please.
     
    Socalnomadic and LadyAki like this.
  8. PM Cool

    Project Manager

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    Most of the ips we've found to be having the issue were from Comcast players from the East Coast. This was not meant to be understood as no other players other than the mentioned isp from East Coast are having connection issues. Sorry for the misunderstanding if there were any.
     
    Ceredwen, Atron and Hayden01091 like this.
  9. CasualNova

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    As I non Comcast user still lagging, I call BS. Always the same 'its your ISP' crap. Seriously?
     
    Tagger and 8Levity6 like this.
  10. Ashixs

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    I appreciate the information, but it's positively not just East Coast. Midwest here. Many Western friends.
     
    8Levity6 and Cloudaye like this.
  11. LadyAki

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    Midwest player here, using comcast and having issues.
     
    BigCoffinHunter and 8Levity6 like this.
  12. Jodema7

    Jodema7 NA

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    Having major issues in the east coast (NA). Can't even log in.
     
    8Levity6 likes this.
  13. Heysz Oknots

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    East coast Bell here, servers have been horrible since launch. What should I do?
     
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  14. Renira

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    West Coast Comcast user here as well. Hubby and I both have been having issues since Friday. Running Mudfish solves the issue (we've both tried it while leaving the other on the normal connection). Thanks for checking out a different route for us West Coasters as well.
     
    8Levity6 likes this.
  15. Folklore

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    Glad to hear you guys are doing what you can. :')
    Still an absolutely incredible game & hardworking team.

    Hopefully the issue gets resolved soon. Thanks for keeping us in tune!
     
    8Levity6 likes this.
  16. reconkangas

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    comcast michigan same issue here massive lag as well as DC totally random when it does it
     
    8Levity6 likes this.
  17. Texhnlyze

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    So uhm, do you guys have enough funds to move out off leaseweb yet? or will you keep milking us and release valk cry next?
     
    8Levity6, Cloudaye and carebu like this.
  18. Holliday Angulus

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    through blue ridge / time warner east coast and have been having issues since friday. cant do much of anything. so it cant be just Comcast.
     
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  19. Amarenda

    Amarenda Talshani Witch 62 NA
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    West coast Comcast is also having issues!
    @PM Cool
     
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  20. Dlarkin

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    Texas - Comcast - Nonstop DCs tonight. Not east coast, obviously, and obviously this issue isn't isolated to the East Coast either.
     
    8Levity6 likes this.
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