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[Notice] Accelerated Maintenance for NA & EU

Discussion in 'Archive' started by CM Aethon, Apr 26, 2018.

  1. CM Aethon

    Community Manager

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    Dear Adventurers,

    We’d like to take a moment to address all of you regarding some of the understandable concerns that have been brought up by our community regarding the North American server maintenance. To start off, we’d like to apologize for making our adventurers wait such a lengthy time for the server maintenance to conclude. Our team understand how frustrating it may be to wait and wait, just to see another extended maintenance announcement.

    As with any large scale operation such as this, there is always potential for unforeseen complications to arise, which often unfortunately result in delays. Our team has been working diligently through the night to complete the migration process. While our original schedule was for 10 hours, we’ve regrettably had to issue multiple extensions, due to these aforementioned complications.

    We’ve resolved most of the issues so far and only a couple remain. However, after reviewing your feedback during this process, and to address any potential further problems, we’ve decided to expedite the patching process planned for this Thursday (4/26) into today’s maintenance to prevent further interruptions to your gaming experience.

    Maintenance will conclude at: EU and NA server are live!
    April 26th, 2018 @ 5:00 AM PDT (+ 2hrs extended for NA only)
    April 26th, 2018 @ 8:00 AM EDT (+ 2hrs extended for NA only)
    April 26th, 2018 @ 14:00 AM CEST (+ 2hrs extended for NA only)
    April 26th, 2018 @ 12:00 AM UTC (+ 2hrs extended for NA only)
    * Please Note: Maintenance Schedule is available »here« to help clear up the confusion for EU folks.

    Our intent behind this operation was to provide a much more stable network connection and game environment. We want to make sure that we reach our goal and establish the quality of service you deserve. Please bear with us while we work out the last of these issues.

    We understand that for the EU players this also disrupts your play time, however we do this in an effort to provide the smoothest possible service for all of our players.

    Here is where we’re at currently:
    • Data migration has been completed.
    • The servers have been brought online and internally tested.
    • During the internal QA process our team discovered a critical issue (Crashing to Desktop) that requires the application of an additional patch.
    • After reviewing feedback and to accelerate the resolution of this issue, we will be deploying Thursdays (4/26) patch now.
    • Once we’ve internally verified there are no further issues, we’ll bring the servers up.
    • Update [4/26 - 07:54 UTC]: Patch notes are live and can be read »Here«.
    • Maintenance is over and NA and EU servers are live!
    • We are distributing compensation for both NA and EU, check the thread < here >

    Since this downtime was much longer than what we’ve scheduled it for, we are sending out compensation, check the details here.
    As always, thank you for your patience and kind understanding!

    BDO Team
     
    #1 CM Aethon, Apr 26, 2018
    Last edited by a moderator: Apr 26, 2018
    HoloRE, Lostarot, bloodku and 150 others like this.
  2. Slightly

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    Keep up the good work.
     
  3. Jinxd

    Jinxd Sorceress 63 EU

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    Yey gm's blessings
     
    Onoderane and cheesnipz like this.
  4. House_Ghost

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    gib wallet
     
    mhassan6033 and Real Potato like this.
  5. Aetherius Artarian

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  6. The Conjuration

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    Finally...was that so hard?
     
  7. ✪Dark✪

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    HMMMMM... can't wait for that GM Blackstone box for my compensation. OMEGALUL
     
    Skynzor, ManlyBeard, Sevyrn and 2 others like this.
  8. Whinethepoo

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    Lahn for compensation would be perfect!
     
  9. Starstruck

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    Praying for GMs Blessings
     
  10. Shichi88

    Shichi88 Striker NA

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    You really have no reason to offer compensation, the majority understands this stuff doesnt always go smooth. Good luck during the process.
     
  11. Greri

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    Could've just posted this 6 hours ago T_T
     
    iller, Allan1985, Gash and 5 others like this.
  12. MeldamirieI

    MeldamirieI Rilma Ranger 62 NA
    Ambassador

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    Will you be extending the water festival as well, given how EU and NA will be losing a day we expected to have?
     
    Kamiden, TCR and XSkinnyx like this.
  13. Gudendrunk

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    Can't wait to get my GM Blackstone Boxes
     
  14. Kittyberry

    Kittyberry Ranger 63 NA

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    that's gooood !!! keep working cupcakes :D
     
    Aurovere likes this.
  15. Saruki

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    Possibly extend koi event? :D
     
    Kamiden, Alavanger, Cloudaye and 5 others like this.
  16. Chanabra

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    Are we getting a month long 100% exp event like everyone else?

    Edit - to hell with the koi event and rewarding nonsense
     
  17. Lemon Crush

    Lemon Crush CreamLemon Witch 62 NA

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    Sounds good to me! At least we know where everything stands and aren't waiting with baited breath!

    30 day 100% exp like KR also please, and thank you.
     
    Shayla, cheesnipz, Fateneko and 5 others like this.
  18. Cardiel

    Cardiel Disglair DarkKnight NA

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  19. Malkontent

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  20. Akeno

    Akeno Sorceress 62

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    Now could we have the patch notes to read while we wait please! @CM Aethon
     

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