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[Notice] NA Service Provider Change

Discussion in 'News & Announcements' started by CM Kabz, Apr 5, 2018.

  1. CM Kabz

    Community Coordinator

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    Greetings Adventurers,


    In our ongoing efforts to improve the quality of our service, on April 25th, the North American servers will be brought offline to initiate the migration process as we transition to a new Service Provider and implement upgrades to our systems.

    On April 25th, we will switch hosting provider and administrator for our NA servers. NA Servers will also be utilizing Level 3 Communications as the primary carrier. In addition to Level 3 Communications as our primary carrier, we will have 2 other carriers to support the network stability for the Black Desert Online service. There will also be new security measures to the system to improve mitigation against DDoS attacks. Furthermore, the Database servers will be upgraded for improved performance. Additionally, a few weeks after the NA Server upgrade, we will be upgrading the EU Database servers. The DDoS mitigation system for the EU servers was put into place a few weeks ago.

    We expect this process to take approximately 10 hours. As the migration process is quite involved, there will be no patch applied on Wednesday April 25th. Instead, the game patch update will occur on Thursday April 26th.

    Our goal is to increase the overall connection stability experienced by players for both Europe and North America regions. Measures were taken with the North America servers due to the inordinately high number of incidents causing disruptions to our service. We intend to apply further measures in the future in a manner that permits our team sufficient time to monitor and analyze the effects of these changes.

    We appreciate the patience that has been shown by our community and will continue to strive to improve the service wherever possible.


    - The BDO Team
     
    #1 CM Kabz, Apr 5, 2018
    Last edited: Apr 6, 2018
    AncientRock, Elequite, Qmm and 190 others like this.
  2. Vamathi

    Vamathi Macabre 61 EU

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    I cant believe this :O
     
    Never, Slynx, Mumnoch and 7 others like this.
  3. Celaiona

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    "Its your ISP" -- as in it was Kakao's ISP LOL *clap*
     
    godkong, Venkas, ClearArrow and 24 others like this.
  4. Baborion

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  5. Shadowling

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  6. SneakBack

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    great, ofc eu gets ignored
     
    #6 SneakBack, Apr 5, 2018
    Last edited: Apr 5, 2018
    Never, Free_Shiro, Shynxie and 4 others like this.
  7. Certify

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    Hi. Im taiyaki
     
  8. DedKorean - Ezzy

    DedKorean - Ezzy BlueTeam DarkKnight 60 EU

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    EUW WHEN? LAHN WHEN ?
     
    Shyonia likes this.
  9. CiiDyY

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    NA new servers, still no comment on EU Siege
     
    nethkhadar likes this.
  10. Vamathi

    Vamathi Macabre 61 EU

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    a few weeks after the NA Server upgrade, we will be upgrading the EU Database servers. The DDoS mitigation system for the EU servers was put into place a few weeks ago.
     
  11. Rizzly

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  12. Lady Arisha

    Lady Arisha Mystic 60 EU

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    Whoever asking ''EU WHEN?!'' READ THE POST ffs......
     
    Kismet, LadyAki, Yusiff and 27 others like this.
  13. MiNiBUNZ

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    pls be good to us Level 3 Communications
     
  14. Gudendrunk

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    Go buy lottery tickets because a miracle happened
     
    Lefteye, Rozett, JustFiyen and 9 others like this.
  15. Malketaz

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  16. VorteX332

    VorteX332 Tamer 61 EU

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    So EU Servers will still be ****ed up ... GG Kakao
     
  17. Nerykk

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    fantastic. very happy to see some of the needed changes being addressed
     
    Zelxski, eitheldin and Lambest like this.
  18. DedKorean - Ezzy

    DedKorean - Ezzy BlueTeam DarkKnight 60 EU

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    I read that ik, i just wanted another when with Lahn when
     
  19. Riverwren

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    OMG FINALLY!!!!!!!!!!! PLEASE LET IT BE REAL
     
    KittyMachine and Dudeskio like this.
  20. Rinzzler

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    Is this a dream? :o
     
    KittyMachine, Dudeskio and Pkmdz like this.

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