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[Notice] Server Issues - 10/25 [Updated: 24:40 UTC]

Discussion in 'News & Announcements' started by CM Aethon, Oct 25, 2017.

  1. CM Aethon

    Community Manager

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    Update [24:40 UTC]: We will be bringing down individual servers to apply a fix for today’s performance issues. The maintenance will be performed in a series of rolling restarts, in the following order:
    • The 1st and 2nd server of every cluster will be brought down initially.
      • Expected downtime is from 22:00 - 23:00 UTC [1 hour of maintenance.]
      • The above servers are now back online
    • After this has been completed, the 5th and 6th servers of each cluster will follow suit.
      • Expected downtime is from 23:00 - 24:00 UTC [1 hour of maintenance].
      • The above servers are now back online
    • The 3rd and 4th servers of each cluster will also be receiving a rolling restart
      • Expected downtime is from 24:40 UTC - 1:40 UTC [1 hour of maintenance].
      • The above servers are now back online
    * Please note this will not require all servers to be taken down during the maintenance process.

    Any changes to the times listed above will be updated via this topic. Once again, we want to thank you for your patience and understanding and apologize for any inconvenience this may cause.

    The BDO Team

    ----

    Greetings Adventurers,

    We’re aware of the incoming reports regarding the issues some servers are experiencing, and our team is currently investigating the cause. Any future updates regarding the status of their investigation will be relayed via this thread. We apologize for any inconvenience this may have caused and appreciate your patience in this matter.

    Please note: We have confirmed the EU Calpheon 1 server crashed a second time, the node war will not be restarted and our team is currently discussing what measures will be taken to address the affected players.


    - BDO Team

    ----
    Update [21:06 UTC]: Just a quick update, we've been in communication with the developers regarding the issues brought on by today's maintenance and a fix is in the works. This will likely result in an emergency maintenance shortly to address these issues, so please keep this in mind when making in-game decisions.
    ----
     
    #1 CM Aethon, Oct 25, 2017
    Last edited: Oct 26, 2017
    Amarenda likes this.
  2. brunkk

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    And the villa buffs?
     
  3. GrandBlue

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    And what about the people cant log in because of a file error to go nodewar?
     
  4. Pe_Pe

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    The NA servers are having many issues right now as well. Mobs are not attacking. Wizard / Witch pets are not working, this includes the normal summons and the flows. I've seen tons bugged out player pets around the cites.
     
  5. CM Aethon

    Community Manager

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    I do not have any additional details at this moment, for any folks who may be experiencing technical issues that may require 1 on 1 support please open a ticket with our Tech team via our support website and they'll do their best to get you back in as quickly as possible.

    Please do so here.

    Thank you for the report I have forwarded this onto the team as well, we're looking into it now.
     
    Amarenda and GrandBlue like this.
  6. Bakyus

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    So the node war is canceled or reported at 9PM or 10PM?
     
  7. Labiatch

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    15m+schedule issue+our time= 1 lucky box ofc
     
  8. Reuter

    Reuter Reuterli Valkyrie 49 EU

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    Crashed again D:< reeeee
     
    phoenic likes this.
  9. Aldecia

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    And now it crashed again. Give us our free node now kkthx.
     
  10. Alekos

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    Crashed again. GG Kakao.
     
  11. Vakamitshi

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    Again,good joob ,quality over 9000 . We waste money and 1 hour of time for this failure..
     
    Ruffe likes this.
  12. Trobiosta

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    down again, well rip calph 1 node war
     
  13. phoenic

    phoenic Excursius Warrior 61

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    Calp1 down :(
     
  14. LunaTempesta

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  15. Natie

    Natie Peinpein Sorceress 61 EU

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    Rip 4 mil 5 villa buff
     
  16. GNDZero

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    [​IMG]

    We found the reason for the servers to crash, the hamster that runs the wheel powering it got drunk and can't run properly, we ask for your understanding.
     
    Quisari, Ruffe, Lurien and 8 others like this.
  17. vasetal

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    cmon Kakao....
     
  18. Fisk

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    Refund pls
     
    Mezereum and Reuter like this.
  19. Marowag

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    All Tuesday Calpheon NW gon be unocuppied boissss
     
  20. Sayalusa

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    It's not just Calpheon 1. Other Channels don't work either. Mediah 6 EU is completely frozen and mobs are unkillable.
     
    Permafrost likes this.

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