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[Notice] Server Issues - 10/25 [Updated: 24:40 UTC]

Discussion in 'News & Announcements' started by CM Aethon, Oct 25, 2017.

  1. Shardner

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    Current node war on calph mass disconnect screwing the war over.... >.>
     
  2. viciousshark

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    Valencia servers experiencing massive lags, taking minutes between switching characters.
     
  3. Stabby

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    Stop using that UTC garbage. 99% of us have no ****ing idea what you're talking about.
     
    Diomed likes this.
  4. PaleSoul

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    Is this why I keep getting disconnected afk fishing?
     
  5. PantsuThief

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    Dude rly? use a 2nd clock if you're using Windows, not very hard to do.
     

    Attached Files:

    Dunkleosteus likes this.
  6. Nosimo

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    but but WE DONT USE THAT STINKIN CRAP IN MURICA
     
    iller likes this.
  7. PaleSoul

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    No we use Zulu time!
     
  8. Shaynae

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    It's pretty easy to convert it using google...

    BTW servers broken again.
     
  9. Stabby

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    My point exactly. We're the customers here. More than half of this entire community is comprised of Americans and Canadians. Should we all have to run to google every time a moderator says something? NO!
     
  10. Mortia

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    Is basic addition really that difficult?

    There are 6 different time zones across the US- which do you suppose they should use? Maybe they should use an international standard like.... oh... UTC perhaps? And more than half are actually outside the US and Canada i reckon.

    Here:

    |Atlantic Daylight Time|>. subtract 3 hours from UTC|
    |Atlantic Standard Time|>. subtract 4 hours from UTC|
    |Eastern Daylight Time|>. subtract 4 hours from UTC|
    |Eastern Standard Time|>. subtract 5 hours from UTC|
    |Central Daylight Time|>. subtract 5 hours from UTC|
    |Central Standard Time|>. subtract 6 hours from UTC|
    |Mountain Daylight Time|>. subtract 6 hours from UTC|
    |Mountain Standard Time|>. subtract 7 hours from UTC|
    |Pacific Daylight Time|>. subtract 7 hours from UTC|
    |Pacific Standard Time|>. subtract 8 hours from UTC|
    |Alaska Daylight Time|>. subtract 8 hours from UTC|
    |Alaska Standard Time|>. subtract 9 hours from UTC|
     
    Dunkleosteus likes this.
  11. GabeCake

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    Anybody else still having constant spikes ingame? Feels like server side lag cause my connection seems fine. :(
     
  12. CM Aethon

    Community Manager

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    Timezone Coverage:
    The usage of the UTC timezone format is commonly done in areas where we do not have room to list multiple regions and is typically easier for users to track down a proper conversion online (ie: Googling UTC "Time" in "X" time zone). As we service a very large region between North America and Europe it is not always possible to accommodate everyone.

    One of the things we typically use internally, to help staff track multiple time zones, is to make use of the ability to set additional clocks up in windows. I've included a Microsoft Tech blog link explaining how to do this if any one is interested >Here<.

    * We understand this may not be something everyone is willing to do, nor are you expected to do so, we will do our best to be as accommodating as possible.


    Temporary Server Outage:
    There was a brief period where multiple servers on both NA and EU experienced a temporary outage on 10/27, we were aware of the issue and it has since been resolved. We apologize for any inconvenience it may have caused, and service should now be returned to normal.
     
    Alessia Wellington likes this.
  13. Gramms

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    that is cool the issue here is ppl that is afk fishing cant get back up, ppl doing guild quests node wars guild wars cant go back so what will be your mitigation ?
     
  14. GabeCake

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    It's not back to normal. Ever since this patch i've recieved nothing but dropouts and lag. Can't even farm without hitting 3000 ping as soon as i hit a mob. Fix it.. jesus. **** shouldn't happen when you dump money into a game like this. Not like you guys can't afford better servers.

    And it's not my net, other games, like WoW are just fine playing on american servers and i haven't had a problem up until the latest patch.

    And if you guys have limited vpn access like you did with wtfast you're only hurting your own financial base. Most Australians need a vpn to be able to connect and maintain a solid connection to servers internationally. If you don't want us to use them, release oce servers and allow transfers of our current toons to them..
     
  15. nickson555

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    will u fix transport tmr?
    Transport is broken for almost a week now
    I can only transport characters from velia/calpheon/heidel to anywhere
     
  16. iller

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    Just saw half the people on Velia2 crash out.... then 2 minutes later it came for me (and I'm assuming everyone else who was left)
    Maybe this needs fixing before ya'll keep adding more (likely) unstable content on top?
     

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