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[Policy Announcement] Big Weight Pack

Discussion in 'Support Announcements' started by GM Fenix, May 20, 2020.

  1. GM Fenix

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    Greetings All,

    With the release of the Weight Pack, we have received many tickets from the community regarding the fact that they are unable to purchase this pack as it is unavailable on their desired character due to previous purchases of Weight Limit Coupons.

    When it comes to Weight Limit coupons, the intention is that a character should be able to use each coupon type only once (except for the 50LT Loyalty limits). What this means in practice is that since you already have one of the coupons included in this bundle, the entire bundle becomes unavailable. This applies regardless of whether the coupon was purchased on its own or as part of another bundle.

    As this is by design, we're currently unable to manually provide the bundle or to manually sell the individual parts at the discounted price. Additionally, we are unable to offer exchanges for previously purchased and consumed weight limits.

    However, we want to assure you that your feedback is heard and that we're hoping to improve on this service in the future. Being able to give you better help is more fun for us too.
     
    Phoenixxx75 and Xenosuke like this.
  2. Straum

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  3. Flixerine

    Flixerine Ranger 63 EU

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    Does seem a bit strange to 'punish' those that previously bought weight.
     
    Patrik2991 likes this.
  4. Nicknero1405

    Nicknero1405 Lanayru Witch 62 EU
    Ambassador

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    Sometimes, good ideas have to be taken from rival companies. ;)
    Take Guild Wars 2 for example.
    upload_2020-5-20_19-16-58.png
     
  5. SilverWolf

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    Companies that want to give good customer service, yes. But we know PA/Kakao take - not being transparent as a way of making extra sales.
     
    #5 SilverWolf, May 20, 2020
    Last edited: May 21, 2020
  6. mashiah

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    Could you at least include the sale of 250LT and 300LT as individual sales or make another bundle that excluded the 200LT that is very commonly bought already.
     
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  7. Dovion

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    Let me just say that I believe this is extremely ignorant of you guys that you don't allow people who supported you from the beginning and bought the +200 LT to buy the +250 and +300 LT either separately or just deduct the price of the "event package" because we already have the +200 LT. You are missing out on 31.50 USD just because people who already have the +200 can't purchase the event package. Please take a step back and realize how this wouldn't be a problem. I don't know if the US department for PA has any say in the matter but if you do then this has to be changed or else you are losing out on a little chunk of potential gain.
     
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  8. Cairenn Tairisiu

    Cairenn Tairisiu Tairisiu DarkKnight 61 NA

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    This is Kakao literally saying "We are too inept to take your money that you want to give to us".

    Just put the 250 and 300 coupons up for sale as well at a similar discount each. It's not hard, guys.
     
    Mayonnaisu and Phoenixxx75 like this.
  9. Foggen

    Foggen Musa 64 NA

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    Just fell flat on their faces on this one, huh?
     
  10. Patrik2991

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    Anyway, who would like to buy weight limit for an old character? Reroll every 2 months and you won't have problems like this.
    #sarcasm
     
  11. MisterJoy

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    So in short, it is a reroll bundle. Not meant for people who refuse doing the FoM rerolls.
    The term "unable" is really strange in the use of, if the company just means, "We currently don't want to.".
     
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