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Server Connection Issues 2/27/2018

Discussion in 'Archive' started by PM Cool, Feb 27, 2018.

  1. PM Cool

    Project Manager

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    Dear Adventurers,

    There is a possibility of some server connection issues due to maintenance of the data center hosting company, Leaseweb. The schedule is as follows.
    2/27/2018 from 04:00 ~ 08:00 UTC

    During this time, there may be short interruptions to the service. We apologize for the inconvenience and thank you for your patience.

    http://leasewebnoc.com/en/maintenan...ce-network-maintenance-on-our-core-network-36

    - BDO Team
     
    Junyoung and Andaro like this.
  2. Renira

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    Doubt we'll notice much of a difference.
     
    LadyAki, Epona, Drossula and 10 others like this.
  3. Hemuk

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    Precious.
     
  4. Laki37

    Laki37 Laki Sorceress 62 EU

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    Drop lagweb 2018!
     
    LadyAki, Guts, R.Prescott and 3 others like this.
  5. Desado

    Desado Wizard 62 NA

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    Do,they still send you GM blessings anymore or has Loseweb stopped all pretense by now
     
    Jramodarr, Guts and Sibyyl like this.
  6. Seboros

    Seboros Warrior 61

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    Bruh c'mon now stop going back to him, he abuuuusing you, girl leeeeeeeave him, find yourself a better hosting company that cares and doesn't disconnect and hurt you.
     
  7. YavgN

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    Lol I lagged for a whole 2 minutes the other day at BA
     
  8. Shimrra_Firil

    Shimrra_Firil Maehwa 62

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    This joke ... This message come after the maintenance start. This professionalism is awesome.
     
    LadyAki, Sibyyl, Moorlly and 3 others like this.
  9. Zyemis

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    @PM Cool Moving to Microsoft Azure When? :)
     
  10. flukeSG2

    flukeSG2 Tamer 62 NA

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    How about addressing the server connections that have been going on for the last week or more?
     
  11. TonyJaa

    TonyJaa Kenobi Ninja 61 EU

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    Bloody hell, they must be on maintenance mode for months then...:O
     
    LadyAki, Moorlly and Styla like this.
  12. WastedJoker

    WastedJoker Striker 61 EU

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    Maybe I'm being dumb but you sent this warning after the maintenance started?
     
    Ludakriss and Life2v like this.
  13. Andaro

    Ambassador

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    Thanks for the post, I assume this only affected EU players however
     
  14. Sibyyl

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    Looks like Leaseweb publishes their expected maintenance schedules at least 1 week in advance - they have their March 8 maintenance window linked off the notice PM Cool has shared.

    Why are you notifying us after it started?




    There are people who have replied to this thread above me who had to buy a VPN just to play this game. They are unlucky enough to have an ISP which has a bad connection to this game.. and only this game in the entire wide internet.

    Is there a plan to mention it anywhere?

    Is anyone at Kakao looking at it?

    Based on the response published about one of the ISPs not working with you, it seems like you've dropped all work on the issue since the language made it seem like the connections weren't your fault.



    It is discouraging to see how uninterested Kakao staff seems to be to solve this issue.
     
    LadyAki, Jramodarr, Desado and 3 others like this.
  15. Andaro

    Ambassador

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    Publications that affect the users should definitely be made in a timely manner. That is one of the core responsibilities of the publisher, to notify us in advance that there there will be service disruptions due to things such as maintenance, whether on our own services or services provided by other parties that also affect us.

    I understand emergency downtimes might not be communicated in a timely manner and I'm ok with that, but anything known in advance that could disrupt gameplay should be communicated as promptly as possible.

    Perhaps this is an area of communication that can be strengthened, going forward.
     
    Jramodarr and Sibyyl like this.
  16. Sibyyl

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    I was disconnected around the same time so I am not sure if it is incidental or related to this issue.
     
    Desado likes this.
  17. [FoH]Harfle

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    Lol, first update where they have a response.
     
  18. Lurien

    Lurien Battleborn Tamer 62 EU

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    Compensation when? Lost again 8h AFK processing, in last months its like weeks wasted time because of ****ing leaseweb.
     
    LadyAki likes this.
  19. Frog

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    I haven't been able to play fri-sun for 2weeks now...when i open a ticket I get the same copy paste answer. ive lost 6VP and book of combat days. COMPENSATION WHEN
     
  20. Cairenn Tairisiu

    Cairenn Tairisiu Tairisiu DarkKnight 61 NA

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    The above is an ongoing problem for many of us. You are literally stealing our money and not provided value paid for. I wonder if this would work as an example of mail fraud?
     

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