It is pointless as you for some reason for your own greater good and well being need the support to not give players crystals back. Maybe even out fo good will to satisfy customers, but apparently its leaving you restless at night, that there are those bad people that got a crystal back and its ruining your day and your whole game experience in bdo. An archer can for example just keep coming and try to cc you from max range. He has no intention to fight and just wants you to be miserable. He also does not want to farm there. Eventually after 212 tries you die to a mob as highend spots like stars end actually hurt. You deserve to lose 3 crystals with 500mio total value. I totally see that now. The same dev team that put in immense neg karma penalties put it this mechanic to be used in that way, obviously. If I order something in a restaurant and as small bonus they gift me a free drink, are you the person standing up in rage pulling out your axe and smithering my table into oblivion for the unjustice just happened?