Okay, So I' ve had a ticket open for 3 weeks now and I still haven't recieved any response other than the one from GM Dew that says "Thank you for contacting the Black Desert Online Customer Support. Our response time is currently a bit slower than usual. I'm very sorry for this, but please know that we did receive your ticket and will be looking into it as soon as possible! " I understand sometimes the staff might be piled up with tickets regarding updates and new content etc. But I really didn't expect to wait for this long regarding a simple ticket.