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Staff Response Unable to login on www

Discussion in 'Technical Support' started by Agarisa, Sep 3, 2020.

  1. Agarisa

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    I have problem with log into my account on blackdesertonline.com. No error info, just when i hit login button, site reload without any info. No problem login with launcher or this forum.
     
  2. Mimimimi

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    check the forums. others reported the same, apparently using the forgot password option worked for them.
     
  3. Agarisa

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    I dont forgot password. I can log in game in launcher.
     
  4. Tiffyshade

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    Exactly the same problem. I tried Firefox, Chrome and even Internet Explorer.
    I can login with the same credentials on the Client, but the website to enter the Code is not working.
    I even get no error when i use a wrong password. It just reloads the https://www.blackdesertonline.com/login page and let me type in my data again
     
    Agarisa likes this.
  5. Agarisa

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  6. Megta

    Megta Archer EU

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    Mimimimi did not say you did forgot your password, he said using the password forgot function and changing your password this way will solve your problem!
     
  7. Agarisa

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    I try this. Message with reset link come to my email adress a few hours later, when link is no longer active. I send ticket to support
     
  8. GismoShow

    GismoShow DarkKnight 62 EU

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    @Agarisa try login in anonymous window in your browser. Ctrl+shift+n (on windows in chrome).
    If that works, clear cookies and cache on bdo website or just clear your browser cache.
     
  9. Agarisa

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    Thx fo advise but it no resolve my problem
     
  10. Tiffyshade

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  11. Tiffyshade

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    Ok, i tried the password reset stuff. Got the mail within a minute, changed it to the same then before and it worked on the webpage.
    But now i cant login on the Client..
    Then i reset it on the Client where i couldnt use the same password then before.
    Now i can login into both. I had a special character in my password which is not in the normal english letter. Maybe thats the problem
     
  12. Denthors

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    let me guess, you are a steam player, that mean you cant use this website.

    for the zen desk , its a totally dif. account you need to create
     
  13. Megta

    Megta Archer EU

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    No, they are not. It's a bug some players have.
    Kakao already know about it and they are working on it, but at the moment the only solution is to reset the password.
     
  14. GM Unruly

    Game Master

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    Hi peeps!

    We are indeed investigating problems with the website. If you tried everything that was recommended in this thread (thanks @Megta yet again ^^), and if you haven't already, sending a ticket for us to investigate is always an option :D
     

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