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Staff Response "Unable to the start the game due to client authentication failure. Please contact customer service"

Discussion in 'Technical Support' started by Flin, Nov 7, 2018.

  1. Siluviel

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    I fixed it. My issue was i had old launcher version 1.0.2.2 (which for some reason doesn't autoupdate) and a GM told me to "make sure to also verify that there is a file named BlackDesert64.dat is present in the bin64 folder of your game installation directory".

    So i had a guildie send me the launcher exe file that is 1.0.4.5 version, ran that once and it created the file, but when i pressed play nothing happened, so i tried the old launcher again and the game initiated normally.
     
  2. Flin

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    I never tampered with my pc's default time settings, wth is this?. Did u guys think about the people who uses daylight saving times that automatically switches time or is this something more? what's going on here?
     
  3. Flin

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    [11/07/2018::06:49:40] [MSG] DaumGame Global Launcher is started. (929C098A8C8D4C21988C8EBCE11A2B01)
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] Need Token Base Data Error
    [11/07/2018::06:49:41] [MSG] bReturn is 1
    [11/07/2018::06:49:44] [MSG] Action manager ACT_WAIT flow start.
    [11/07/2018::06:49:50] [MSG] Action manager ACT_INIT flow start.
    [11/07/2018::06:49:51] [MSG] Get required data is start.
    [11/07/2018::06:49:52] [MSG] Get required data is end.
    [11/07/2018::06:49:52] [MSG] Check installed.
    [11/07/2018::06:49:52] [MSG] Action manager ACT_INIT flow end.
    [11/07/2018::06:49:53] [MSG] patch action is start.
    [11/07/2018::06:49:53] [MSG] patch file size 0
    [11/07/2018::06:49:53] [MSG] patch action is end.
    [11/07/2018::06:49:54] [MSG] Language Download action is start.
    [11/07/2018::06:49:54] [MSG] language action is not needed.
    [11/07/2018::06:50:02] [MSG] DaumGame Global Launcher is ended.

    <_>
     
  4. Tensa_Zangetsu

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    I also have a similar issue. AND NO, I HAVE NEVER CHANGED MY TIME SETTINGS!!! (**** you, support team)
    Sometimes the game doesn't even open, sometimes it opens until the "Start/Options/Quit" screen. When I click start, most of the time it crashes, sometimes I get to the select channel screen but when I select a channel to enter, the game crashes before it even attempts to load the game. I hope this incompetent team will fix the issue soon, otherwise I'll miss the event for today...
     
  5. PleasebuffKuno

    Joined:
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    Can't log in either.... In every patch there is a new error..... holy fck after playing BDO for quite some time I am going to graduate as an informatic engineer without even studying it.

    Every patch I have to start the client like 15 times before it even starts to download the patch. The rest are all error messages.
    After it completes there is a chance that it still does not work because they patched some new errors in to the game, we have to fix first because we are allowed to play again.
    Making patch day always a blast-.-
     
  6. Flin

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    Delphena and Mimimimi like this.
  7. Tensa_Zangetsu

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    Strangely enough, after attempting to log in several times, I even got a blue screen 2 times already, which never happened before! WTH IS THIS!??
     
    MRBJ1978 likes this.
  8. Flin

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    run the repair guys after u downloaded the new launcher and replaced the old one. repair it then relaunch it again after repairing it.
     
    linn4you likes this.
  9. linn4you

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    it worked for me
     
  10. Omnipixel

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    Was having this problem. After the error, I just waited for everything to close. Then re-opened the game by using "Run as Admin" and everything worked just fine for me. And for the record the time on my computer has always been messed up - so not sure if time settings really have anything to do with the error or not. Well, it didn't impact my results anyway!
     
  11. Triton

    Joined:
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    I tried downloading the newest launcher version.
    I repaired the game client.
    I restarted my computer several times.
    I auto synched my computer time.
    Im running the launcher as an admin.
    Still cannot get past the launcher. Same error message
    https://gyazo.com/e64eb280f3af6ecca155280c6345b7e1
     
    MRBJ1978 likes this.
  12. Xyrqes

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    I too followed the advice to check the system time settings
    which were already set as advised
    I too discovered that Black Desert Online Launcher.exe was dated 26/07/2017

    So I closed the current running launcher
    Downloaded the above launcher, (linked a couple of comments above here in this thread)
    renamed the old launcher (simply renamed it to Black Desert Online Launcher.exe= so it remained in the folder but was ignored)
    (I could then revert back to this OLD launcher IF the new one also failed)

    Then copied the 'new' launcher into the Black Desert folder
    Run the new launcher from the existing link on the desktop, and everything went perfectly.
    It looks like that kashkow FAILED to update the launcher with this update

    I would advise kashkow that whenever any change like this is applied
    FIRST install it as a TEST, such that if an error occurs it simply alerts the company to the problem
    and does not inconvenience so many PAYING customers
    If this had been carried out with this new update, then the company would have been able to correct the problem
    BEFORE the update was implemented
     
  13. Rising_Chaos

    Rising_Chaos Rising_Chaos Witch 8 EU

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    for my mate it worked using 3 of my files. after replacing his 3 files it worked fine
    upload_2018-11-7_22-7-37.png
    upload_2018-11-7_22-4-39.png

    Edit: his launcher was showing Version 1.0.2.2
    I have is the updated 1.0.4.5
     
    #33 Rising_Chaos, Nov 7, 2018
    Last edited: Nov 8, 2018
  14. Areia

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    this is crazy....why do we have to solve our problems with a launcher update fail...and do it faster than any official fix? I had been brainstorming problems since they tried to blame the time changes to my computer...and I was thinking OKAY since I do live in a state that doesn't use daylight savings (if it gets dark early, deal with it), I guess that could be something to do with it, or maybe because my computer is old af and has a bunch of different internet times it can synchronize to...but no. :I the launcher itself was the darn problem. UNACCEPTABBORU!!!
     
    Robf likes this.
  15. exp4bra1n

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    I've updated the client but after clicking "PLAY" nothing happens..the client just disappear. What is the latest version of DGCefBrowser.exe ? Do I have to manually download that as well from somewhere ?
     
  16. kyse

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    this bug is dumb i just was trying to get on to afk then goto bed buw now i have to deal with this junk cant they just give us updates that work and maybe real updates so far nothing has made me want to do anything in game other then afk


    some how deleting the DGCefBrowser file then putting it back after switching the Black Desert Online Launcher to the right one some how got the game to open wtf
     
    #36 kyse, Nov 8, 2018
    Last edited: Nov 8, 2018
  17. Rising_Chaos

    Rising_Chaos Rising_Chaos Witch 8 EU

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    I sent my mate the dgcefbrowser, but i'm not sure if it is related actually as the file was not changed in quite some time as it seems (to the right is the last changed timestamp)

    upload_2018-11-8_10-45-4.png
     
  18. Delphena

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  19. What about on steam?
     
    MisterEagle likes this.
  20. rem3

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