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Users got banned for false accusation after March 27 Maintenance

Discussion in 'Community Support' started by Elims, Mar 27, 2019.

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  1. Darby

    Joined:
    Mar 29, 2019
    Messages:
    9
    Likes Received:
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    Wrong Bannnn!
    1) Family name: Succinum
    2) Server: EU
    3) Steam user: Yes
    4) Ticket numbers: 898883
    answers:
    Greetings,

    The use of third-party software impacting the game directly is extremely damaging both to our business and to the integrity of the game, as such its use will not be tolerated. After an investigation into your account, we have been able to verify the use of such software and have concluded to permanently close your account's access to our services.

    We are not considering overturning any actions taken against players using third-party software and the decision to permanently restrict access to the game on this account is final.

    You can find further reading regarding this matter on our Terms of Use.

    -Never Hacked
    -never knowingly teamed up with cheaters/hackers either
    -Game time is more than one year(Bought BDO in July 2017)
     
  2. RoxiAmbrosia

    Joined:
    Feb 5, 2018
    Messages:
    1,376
    Likes Received:
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    I am sorry for anyone who still isn't unbanned. Any news?
     
  3. Dudeskio

    Joined:
    Feb 5, 2018
    Messages:
    335
    Likes Received:
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    Anyone else have any horror stories to share?
     
    Ben Phoenix likes this.
  4. Eyes of Cimeies

    Joined:
    Aug 8, 2017
    Messages:
    74
    Likes Received:
    468
    It took them over two weeks to unban me. The compensation was hardly worth it. I have lost my faith in playing and haven't really been back since. All I can think of is whether or not I'm going to get caught in the net again if I leave the game running. I miss my friends, I miss my characters, but I feel the only way to keep my account safe is to just not log in right now.
     
    Phoenixxx75 and KampersOwnedYou like this.
  5. KampersOwnedYou

    Joined:
    Jun 28, 2016
    Messages:
    773
    Likes Received:
    235
    I was blocked from the forums only a year or so ago for absolutely no reason and it took about 6 months and 3 tickets and 2 emails to get it unbanned and I got absolutely no compensation at all but hey ...
     
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