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Whelp, gm admitted support tickets are near useless.

Discussion in 'Valkyrie' started by Muhaha, Oct 10, 2018.

  1. Muhaha

    Muhaha Valkyrie 62 NA

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    "Greetings Adventurer!

    I am GM Creator, here to help players and ride dragons. Since the dragons are gone, I'm all yours!

    I understand that you have class balance issues, we apologize for the inconvenience that you're experiencing . Nobody likes to encounter these issues, so we're here to try and get you back into the game as quickly as possible. Our goal is common: to make sure that everyone may enjoy Black Desert Online.

    As I see that it's not the first time you are reporting this to us. We are grateful for every report and suggestion. Please understand that the decision and the balance of the game isn't in our hands, all the game related changes are made by the developers of the game: Pearl Abyss.

    All we can do is that sending our findings and your feedback (made on the forum, with the other players' suggestions) to our developers, however they are constantly monitoring the forums that's why important to raise the awareness for a change or a feedback.

    Please note that if an idea has 500 supporters (forum) it's has a better chance (and weight) to consider it as a change. While a simple GM report won't make a huge difference.

    You (as our player) has the real power to bring changes into this world!

    Thank you for your understanding and cooperation!

    If you have any other question or require further assistance, please do let me know and I'll get back to you as soon as possible.

    /me off for dragon riding ;)

    [​IMG]

    May the Black Spirit be with you!


    GM Creator
    Black Desert Online Customer Support

    Our knowledge base is regularly updated and contains a lot of useful articles.
    They can help to answer many common questions and save you from having to wait on a response from a Game Master.
    Check out des teeth! [​IMG] ... I mean links!"
     
    SAROMON1989, Nihillit2.0 and Edremis like this.
  2. Arzurag

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    Your title is kind of clickbait, though one thing is noticeable. They advice the forum to present your plea, gather supporters and then it perhaps gets directed to the devs, eventually.

    Like in the game itself, once you've got enough failstacks, you can try to enhance, it might fail tho. There's no actual 100% chance that your ideas/criticism goes through, as it's not sure if enhancing fails or not.

    My point being, why bother ?
     
    Diliskar and CM Richter like this.
  3. Kenwulf

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    500 supporters?? Another huge discrimination against valkyries. The 10 active valkyries that remain world wide can't make 500 upvotes. But the number of active valkyries alone should tell them something about the class. If only they cared. The only thing they are monitoring is cash shop sales. Not class balance.
     
  4. Illynore

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    Maybe they should considee that there isnt 500 ppl supporting valkyrie class or makin posts about it. Why? Go figure :D! Hanful of ppl posting here things fomr heart cause thet love the class and hate it seeing abused for 6months now and with no change. No change to make class competitive again and that fair thing is only what ppl are asking here. Not asking @GM BBrilliant @GM Caramel @GM Cory @GM Cory @GM Deve @GM Dew @GM Dranzerkai @GM Dresden @GM Felaxus @GM Fenix @GM Firefly .

    Hey, how about fixing this class for pve and for PVP?? How about Pearl Abyss fixing else trash tier classes and make them competitive against god/high tier classes. Not fully equal, but to remain counter classes.

    Ripping certain classes too much render them not to be competitive against equal geared classes. Now this game dont have tanks, thanks to ap meta and renow. So there is no excuse for not fixing valks mobility and still certaind issues of skills mentioned on various posts here. You gm's cant that you arent aware of these is what I would bet. Then what about Pearl Abyss?? Why dont they do anything about it for a freaking 6months!!?

    Game has lost playerbase, u know why? Its cause of unfair nerfs of many classes :D. Content to game is important.. but whats more inmportant than that is customer care and actually making game enjoyable. Making ppl to quit classes, re-roll or quit game cause how bad it feels to play some class is not that.

    This game makes alot of money..or at least it did make! There is also no excuse for not hiring programmers and staff that would actually know bettee how to code things and do so.. :S.

    Just some ideas...but if PA dont listen to gm's in here that much. I would feel frustrsted if being gm here. Not all ppl post in here forums. Its not any fair claim to need zilllion players to commit to need of change of some idea. As i've stated above.
     
  5. Tvvin

    Tvvin Ninja 62

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    "
    Please note that if an idea has 500 supporters (forum) it's has a better chance (and weight) to consider it as a change. While a simple GM report won't make a huge difference."


    Basically , get more than just valkyire players supporting you for buffs
     
    Chaos Ronin and Muhaha like this.
  6. ViktoryiaV

    ViktoryiaV Valkyrie 61

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    For that matter, has anyone seen anywhere a class thread that garnered 500 upvotes (I presume that is what is meant by a "supporter" though it's a vague phrasing) on a single combat/change/suggestion topic post? And is it 500 minimum, or figurative for a "substantial" amount?

    Even anywhere else in the forum for all other subjects and in other categories, I struggle to find an example of something which met that criteria.

    It would be unfair to ask you to do all the work in following up on that ticket, would you mind if I sent one in of my own (referring to your ticket and this post) asking them to clarify?
     
    #6 ViktoryiaV, Oct 15, 2018
    Last edited: Oct 15, 2018
  7. Muhaha

    Muhaha Valkyrie 62 NA

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    "would you mind if I sent one in of my own (referring to your ticket and this post) asking them to clarify?"

    Yeah by all means, go for it, I'll also create a follow up to see if they say the same. Tbh at this point, it just feels like we need to create an army to spam tickets, forum threads, and such till they actually fix stuff. >.<
     
  8. ViktoryiaV

    ViktoryiaV Valkyrie 61

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    Thanks mate!
     
  9. Crytan

    Crytan Targaryen Valkyrie 62 EU

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    Hello my sisters,

    Well I was quite long enough now. I'm Here since the beginning, Valk with 548 renown lvl 61. So I'm more the casual player. I have many alts but the highest is lvl 58 because no other class attracted me like valk did so far.

    This changed with this so called "balancing". The current state of our Class is ridiculous. I'm reading the forums for at least 3 months now.

    I have also opened up a ticket to this topic last week and GM Lilly promised to give my feedback to the Developers. But she asked me to post in Forums additionally, to make the developer hear us. So here I am!

    Please fix valk!
     
    n8uregirl and Platinia like this.
  10. Foxens

    Foxens ID0 Ninja 61 EU

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    Support are useless now they do nothing anymore. Not getting paid anymore. We could need a whole new support-team for forum and tickets these people we have right now are litteraly trash tbh.
     
  11. Mjollnir

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    Just get 'em on Valk's Discord and let'em speak with active Valks (both DRetards and APes - both factions present in there) - the Sisterhood is still stronk, just not visible on these boards.
     
  12. Muhaha

    Muhaha Valkyrie 62 NA

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    "GM Creator used the '500' as an abstract example which was supposed to point out that ideas with a huge back-up of the community are getting more attention. We don't have a threshold of a certain amount to consider any changes. Even a suggestion with 5 views may be considered and one with 10.000 replies may be discarded. In the end the developers are deciding this and we as GMs are in a mediator role where we receive and pass on feedback." -GM Fry

    Lol GM Fry also threatened to Ban me for swearing.
     
    Netreiam likes this.
  13. Spartakatz

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    Whining about balance issues is indeed nothing for support tickets. Just like a McDonalds salesclerk can't help you when you don't like the taste of the burger and want the recipe changed.
     
    NannaOgg likes this.
  14. NannaOgg

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    Wow I really fell for the thread title. Be lucky for no autogenerated answer. The personal mails are the best :) GM can't help u supportwise with class balance.
     
  15. Kenwulf

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    We don't have a problem with the taste of the burger. We have a problem with the fact that someone took a **** in it then they served it to us. A whole different problem.
     
    ODB3698, Legacina and Muhaha like this.
  16. Spartakatz

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    No difference. Their job is to handle technical problems, bugs, reports on violations and such.

    It's about balance, whether you call it "taking a ***" or whatever, doesn't matter. Yes, the balance sucks, but the GMs simply can't do anything about it. I don't even know what you want to argue here.
     
    NannaOgg likes this.
  17. Muhaha

    Muhaha Valkyrie 62 NA

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    Funny you mention McDonalds, you know they changed their meat from frozen to fresh and removed antibiotics from its chicken. Which was done to appeal to their customers and compete with other fast food industries. LOL, it is similar in a sense, except its like kenwulf said, we went from having a normal burger to them shitting in our burgers. We complain and they're like "sorry I can't help you, I don't make the burgers. Take it up with the cook, except you can't speak to or see the cook. So... GL."

    GMs are suppose to be the voice for NA/EU. If theres a bug, likes say the witards accuracy bug, they voiced it to the Devs for us. And devs fix it, even if it takes a long while. I've been complaining, yes, because its been over 6 months since they destroyed some classes, everyone complained, they put in the test server, and nothings been fixed since, live server is still shitty in terms of balance.
     
    #17 Muhaha, Oct 21, 2018
    Last edited: Oct 21, 2018
    magret, unange, ODB3698 and 3 others like this.
  18. Muhaha

    Muhaha Valkyrie 62 NA

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    Also here is why the question of 500 supporters n such was asked.


    - 5 Pages with hundreds of posts on the forum.
    https://community.blackdesertonline.com/index.php?forums/valkyrie.25/
    https://community.blackdesertonline.com/index.php?forums/valkyrie.25/page-2
    https://community.blackdesertonline.com/index.php?forums/valkyrie.25/page-3
    https://community.blackdesertonline.com/index.php?forums/valkyrie.25/page-4
    https://community.blackdesertonline.com/index.php?forums/valkyrie.25/page-5

    - Reddit posts
    https://www.reddit.com/r/blackdeser...can_we_please_get_a_proper_grab_for_the_valk/
    https://www.reddit.com/r/blackdeser.../when_are_they_going_to_fix_valk_or_is_there/
    https://www.reddit.com/r/blackdesertonline/comments/9kvc9d/valkyrie_folks/
    https://www.reddit.com/r/blackdeser...nt_seen_tamer_or_valk_for_like_past_2_months/
    https://www.reddit.com/r/blackdesertonline/comments/9n7jwm/valk/
    https://www.reddit.com/r/blackdesertonline/comments/8k75jj/memewhile_on_the_valk_discord/
    https://www.reddit.com/r/blackdeser...6u/post_may_16th_patch_valk_special_included/
    https://www.reddit.com/r/blackdeser...hat_pa_really_wants_for_maehwa_musa_and_valk/
    https://www.reddit.com/r/blackdesertonline/comments/9mnjxv/most_unpopular_class_question/
    https://www.reddit.com/r/blackdesertonline/comments/8k0au7/valks_after_the_patch_be_like/
    https://www.reddit.com/r/blackdesertonline/comments/8jvy7t/valk_movement/
    https://www.reddit.com/r/blackdesertonline/comments/8k7ymz/kr_valks_be_like/
    https://www.reddit.com/r/blackdeser...l/how_it_feels_like_playing_valk_with_broken/
    https://www.reddit.com/r/blackdesertonline/comments/98sk1q/need_help_for_valk/
    https://www.reddit.com/r/blackdesertonline/comments/8kxa26/bdo_valks_cry/
    https://www.reddit.com/r/blackdesertonline/comments/8z0z32/now_or_never_time_to_decide_valks/
    https://www.reddit.com/r/blackdesertonline/comments/92sna8/question_to_valks/
    https://www.reddit.com/r/blackdeser...valk_players_still_play_this_game_anymore_or/

    -Comparison for defensives
    https://bddatabase.net/us/skillcalc/

    Valks forward guards vs others class's perm iframe/SA, its dumb, even the warrior has an iframe every 2 sec. vs Valk needs a legitimate way of recharging her guard. Can't Iframe or SA every few second or use a combo with iframe/sa long enough to recharge much of ****. Having to pop your E buff in a fight, 30 sec in because you're out of stamina and your forward guard is broken, its just a joke. Even E buff is Forward guard while running and its like the only way we're gonna try n get far enough to attempt to recharge block.
    Don't even get me started on how you get staggered when block breaks, it doesn't take much to break it, and if you have enough hitting you, you can't use some skills. Also you get cc'd from the front, sides, and back, which makes group fights real...... fun. Love being perma cc'd to death. FG can't compete with Iframes/SA. Unless its an immobile SA, in which gets you killed, then its on par.
     
    #18 Muhaha, Oct 21, 2018
    Last edited: Oct 21, 2018
  19. TeRRoRibleOne

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    **** You Kakao and your utter laziness.

    Edit: plz send me the screenshot of that ticket response
     
    #19 TeRRoRibleOne, Oct 29, 2018
    Last edited: Oct 29, 2018
  20. Muhaha

    Muhaha Valkyrie 62 NA

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    He was the one that responded with
    "GM Creator used the '500' as an abstract example which was supposed to point out that ideas with a huge back-up of the community are getting more attention. We don't have a threshold of a certain amount to consider any changes. Even a suggestion with 5 views may be considered and one with 10,000 replies may be discarded. In the end the developers are deciding this and we as GMs are in a mediator role where we receive and pass on feedback."
     

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