It seems like our concerns always go ignored. - Complaints over pay2win mechanics like value pack, valks cry, costume melting, etc were ignored because apparently having a "global build" is more important, even though it's a simple change to not include said items on our build. Tried to use "No pay2win" to justify charging an initial purchase price when the game is free2play elsewhere. - Concerns over missing content like Manos are ignored and much of the content that was promised for Q2 never arrived. - Sold a costume that was advertised as exclusive without refunding the preorder pack price. - Decided to censor Shai in a poorly done manner on NA/EU despite no one asking for it. Did so by removing customization options that people wanted, and by putting in the time to individually censor each costume, by applying untextured leggings that clip through costumes and can't be dyed. Apparently they have the time to literally change entire assets for NA & EU despite a "global build", but they can't take the time to not include a couple items in our cash shop. - Typo on event page goes unnoticed for 3 weeks, so they send out "compensation" that isn't remotely worth the effort put in for the event. The thread regarding Shai is the 3rd most replied thread on the official forums of all time, and it's been a hot topic for a week, and Kakao won't even comment on it. If community managers won't even respond to the most visited topic on their own forums, what are they being paid for? At first I thought it was just that Kakao has little control over what the developers at PA do, but the fact that they got them to put in the work to censor Shai shows they do have influence to change our build if they want to. So the fact that pay2win was added must be either greed or mismanagement. For a game that has earned over $1 Billion in revenue, I expect better. I've seen games that net 1% of that annually that put out more content and do a better job at communicating with players. It's gotten to the point where I won't spend money on this game anymore. I feel like it's just going to an executive's bonus or as pure profit. The publisher is basically no value added except making sure the servers stay running and customer support. Kakao really needs an active Community Manager that responds to player's concerns and actually collects quantitative and qualitative information, and management that takes into consideration those concerns.