"Pearl Abyss simply has no idea what's going on." Kakao works as the publishing team, and pretty much tailor's the game's cash shop, manages the servers (leaseweb), and handles community feedback/management of the NA/EU servers. I began to grow suspicious of this being the case during that time period where the servers were so significantly awful, that people began blowing up the KR livestreams with the issue, around the time of the "LOLNAPROTESTS". Before then, we've had our fair share of issues, and communicated said issues to Kakao, in an attempt to fix these issues. After LITERALLY MONTHS of the same issues occurring repeatedly (Leaseweb again), and the months of "It's your ISP, not us", it finally came to a head where Kakao came out and made a public statement on the subject, and tried to mend broken fences. This seemed oddly out of character to me, as this would be the first time there was some level of ownership on an issue by Kakao, and really irked me. https://community.blackdesertonline...ver-issue-resolution-and-compensation.105948/ With this in mind, I decided to kind of dig around, and came to find out, after speaking to some Korean players, that they helped bring awareness to the issues by posting about the issue on Invenglobal. While at the time we didn't really know how PA garnered feedback from the KR playerbase, we now know that they look towards Invenglobal as they stated during the Oasis Festival. We went from "You guys should check your ISP, we're not going to replace lost gems because of YOUR ISP", to "We're sorry, here's a statement, here's what you lost, take it, also take these blessings, and other compensations we're sorry guys PLEASE WE'RE SORRY", in such a short amount of time, it really leads me to the conclusion that PA gave them a swift kick in the ass after they found out what was going on. As a Developer, Pearl Abyss has expectations that need to be met, and Kakao needs to meet these. The fact that we're still dealing with several issues that we've been dealing with for over a YEAR really speaks volumes to how very poorly our version of BDO is managed. Here's what I propose; Go above Kakao's head. Go straight to the top, make our concerns known. It's very clear that Kakao doesn't give a **** about doing that they're supposed to do, and feel they could coast on by without meeting a reasonable set of expectations. The GM/CM's don't even play the game (Sweep chimney's for energy, Seraps from Pila Ku, etc), they don't know ANYTHING about the game, and they don't plan to familiarize themselves with the game. Here's a gem that popped up today regarding the "Gloomy Fox Pet" This is RIDICULOUS. This is a ****ing supervisor, who didn't even look at the ticket. What kind of customer support is this ****? Here are the ways we need to reach out to Pearl Abyss. Directly through their website - https://www.pearlabyss.com/ir Through Invenglobal - http://www.inven.co.kr/board/powerbbs.php?come_idx=4166 Spam their streamers - https://www.twitch.tv/hyuckbong /https://www.twitch.tv/apple3574 (Bong and Doki repsectively) Get your voices heard, hold Kakao accountable.