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xcoronahost.xem - Application Error

Discussion in 'Technical Support' started by GM Horizon, Nov 21, 2018.

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  1. GM Horizon

    Project Manager

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    Greetings adventurers,

    One of our utmost priorities is ensuring a stable and smooth client performance. Due to unforeseen circumstances, we have been unable to meet the standards we have set for a variety of players using Windows 7 systems.

    The xcoronahost.xem - Application error can be observed at random intervals; while our developers are actively working on finding a resolution, reproduction steps are unfortunately yet unavailable.

    upload_2018-11-21_17-59-4.png

    If you are affected by this issue, we ask for your assistance - following the procedure outlined in the below article, we request that you provide us with a Full type crash dump. As a dump file would otherwise not be generated with regular application crash handling, a forced system crash is required after the error occurs but before pressing the OK button.

    https://docs.microsoft.com/en-us/wi...gger/forcing-a-system-crash-from-the-keyboard

    Keep in mind that this is a procedure that requires intermediate computer knowledge, and is only suggested for users that are capable of carrying it out. Once obtained, please upload the files to a cloud hosting service and provide a public link to our Customer Support service via this page.

    We sincerely apologize for any inconvenience this matter has caused.

    - BDO Team
     
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